Natalie Turner
Arvada
Summary
Creative and hands-on leader with a proven track record of achieving operational excellence. Experienced in supporting high-growth teams by developing and implementing tools and processes that align with organizational goals and objectives. A data-driven problem solver who excels at creating scalable and repeatable solutions. Skilled in influencing others to drive consistency and accountability through coaching, mentoring, and training.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Revenue Operations Director
Cordial
12.2023 - Current
- Lead and optimized customer success and sales strategies that effectively drove organizational transformation efforts.
- Analyze performance metrics and identified key areas for improvement, leading to optimized processes across the organization.
- Developed strategic plans for business growth, enabling the company to expand its market share and increase revenue.
Senior Strategic Value Advisor
Adobe
01.2020 - 12.2023
- Responsible for 1.3 M increase in pipeline by creating and delivering a personalization strategy session for prospects
- Developed training and certification for cross functional teams resulting in 72% adoption and an increase in win rate by 10% quarter over quarter
- Performed data-driven analysis to understand sales stage activities to ensure our team’s involvement at the right time, resulting in a 12% increase in deal size
Senior Sales Operations Manager
Adobe
05.2019 - 01.2020
- Created maturity assessment for CSMs to determine early signals of at-risk renewals and reduced attrition by 4% quarter over quarter
- Developed and drove processes to increase performance and productivity of Customer Success Sales teams
- Developed playbooks for CSMs to determine early signals of at-risk renewals
Global Sales Operations Manager
Avoka Technologies
09.2017 - 05.2019
- Created repeatable and scalable sales processes that resulted in a 12% increase in invoicing accuracy
- Led weekly meetings with sales leadership to review progress, address challenges and drive accurate forecasting
- Spearheaded operational procedures and processes to improve efficiency and effectiveness
Senior Sales Operations Manager
Rally Software, CA Technologies
02.2012 - 09.2017
- Lead the integration of our CRM and CPQ that resulted in a successful transition two weeks ahead of go live date
- Managed a high-velocity sales operations team by developing best practices that align sales processes with company initiatives to drive revenue growth
- Lead and developed global quote to cash process
Education
Psychology
Metropolitan State College of Denver
2001
Skills
- Sales Training and Enablement
- Strategic Leader
- Change Agent
- Cross Functional Collaborator
- Forecasting
- Consultative Seller
- Program Management
- Sales Quota Management
- Business Analytics
- Operational excellence
Certification
Certified Scrum Master, Decker Trained, Facilitator Trained, Workfront Certified
Additional Information
- Community Leader award 2022-Rookie Advisor of the year 2020-Sales Ops Achievement Award 2018-Sales Leadership Award 2017
Hobbies
I create unique, multi faceted artwork with a mix of color and texture that includes fabric, watercolor paint and various types of upcycled materials
Affiliations
Consultant for ElevateUSA to assist them with CRM best practices, administration and training for employees
Timeline
Revenue Operations Director
Cordial
12.2023 - Current
Senior Strategic Value Advisor
Adobe
01.2020 - 12.2023
Senior Sales Operations Manager
Adobe
05.2019 - 01.2020
Global Sales Operations Manager
Avoka Technologies
09.2017 - 05.2019
Senior Sales Operations Manager
Rally Software, CA Technologies
02.2012 - 09.2017
Psychology
Metropolitan State College of Denver
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