Natalie torraca
Aurora
Summary
Dynamic and adaptable professional with over 15 years of customer service experience, committed to delivering exceptional results while maintaining accuracy and consistency in all tasks. Known for an outgoing and enthusiastic personality, along with a strong motivation to learn new skills and contribute to company success. Expertise in the cannabis industry includes preparing, packaging, and stocking a variety of products while ensuring security and efficiency in high-demand environments. Recognized for excellent interpersonal, communication, and time management skills, with a proven track record as a trusted key holder and money manager.
Overview
18
18
years of professional experience
Work History
MOD/Budtender
Yuma Gardens
01.2024 - Current
- Alleaves knowledgeable in generating daily Sales Reports.
- Follows MED compliance when checking Customer’s ID’s and Medical Paperwork.
- Responsible for balancing the Safe and nightly deposit.
- Maintain a clean store with daily cleaning duties.
- Able to open and close any Yuma Gardens Location.
- Well experienced with receiving products in Metric and importing to the system.
- Daily stocking and F.I.F.O
Budtender/Joint Roller
Ascend Cannabis CO
11.2020 - 02.2026
- Helped with Medical and Recreational customers as needed by checking ID’s, filling online orders and labeling products ready for the floor.
- Bio Track knowledgeable
- Cleaning and maintaining store display cases.
- Preformed all opening and closing duties
- Packed up to 300-500 Joints per Shift
Budtender
Starbuds
11.2017 - 02.2026
- Maintaining MED compliance checking customers ID’s
- Provided Customer Service by being well versed in all product lines and understanding of all customer’s needs.
- Rotating all inventory according to rules of F.I.F.O and metric Use By and Expiration.
- Knowledgeable with Quickbooks and Bio Track
- Cleaning and maintaining all product displays.
- Handling Transfers of product, receiving, and importing of product
PREFFERRED HOME CARE
06.2015 - 02.2026
- Insurance qualification of Cpap, Bipap, Home oxygen, DME, and ventilator equipment with commercial health insurance and government insurance like Medicare and Medicaid.
- Requesting authorizations and getting approval for set up
- Discussing insurance coverage with the patient and collecting copays and deductibles.
- Scheduling home delivery and set ups of equipment at patients home.
- Taking inbound and outbound calls from referrals and patients. Including sending emails to sales rep's, referrals and patients.
- Insurance qualification of Cpap, Bipap, Home oxygen, DME, and ventilators equipment with commercial health insurance and government insurance like Medicare and Medicaid.
- Requesting authorizations and getting approval for set up
- Scheduling home delivery and set ups of equipment at patients home.
- Taking inbound and outbound calls from referrals and patients. Including sending emails to sales rep's, referrals and patients.
- Providing quality customer service to each patient and providing equipment and supplies.
APRIA HEALTHCARE
11.2007 - 02.2026
- Increased efficiency and team productivity by promoting operational best practices.
- Answering inbound and outbound calls and placing orders for Home Medical equipment.
- Scheduling Cpap and Bipap set ups in the office and patients home with clinical RT.
- Verified health insurance and requested authorization for equipment.
- Troubleshooting with patients and re educating patients on Pap therapy devices.
- Provided compliance SD cards for doctors and employers.
- Working in the front lobby helping with Cpap/Bipap masks and supplies.
- Discussing insurance coverage and collecting copayments and deductible
Education
High School Diploma -
DAKOTA RIDGE HIGH SCHOOL
Skills
- Motivated easy
- Energetic work attitude
- Microsoft Word
- Detail oriented
- Bio track
- Quickbooks
- Alleaves knowledgeable
- Production leadership
- Edibles upselling
- Packaging products
Timeline
MOD/Budtender
Yuma Gardens
01.2024 - Current
Budtender/Joint Roller
Ascend Cannabis CO
11.2020 - 02.2026
Budtender
Starbuds
11.2017 - 02.2026
PREFFERRED HOME CARE
06.2015 - 02.2026
APRIA HEALTHCARE
11.2007 - 02.2026
High School Diploma -
DAKOTA RIDGE HIGH SCHOOL