Natalie Stanton
Mead
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
4
4
years of professional experience
Work History
Receptionist/ Patient Care Coordinator
The Hearing Place, Johnstown
08.2023 - Current
- Scheduling- Manage phone calls, schedule appointments, call patients as appointment reminders, cancel and reschedule appointments as needed
- Handling patient check- ins and check- outs
- Maintain client records by updating personal and patient health insurance information and merging documents into electronic medical records as necessary
- Insurance and Co-Pays- validate patient health insurance prior to visit and follow up with patient regarding discrepancies
- Collecting payments
Receptionist / Guest Services
Hilton, Fort Collins
06.2022 - 07.2023
- Greet clients and visitors and provide a positive first impression.
- Manage customer check-ins and check-outs in an efficient and friendly manner
- Scheduling- answering phone calls, awareness of current hotel promotions and packages, providing rates, scheduling guests, and canceling bookings as needed
- Collecting payments following all cash handling and credit policies
- Maintaining cleanliness and organizing front lobby
- Proofread documents for accuracy before distribution or filing
Education
Bachelor of Science - Communications
University of North Texas
Denton, TXSkills
- Microsoft Office Suite
- Data Entry
- Customer Service
- Phone Handling
- Organizational Skills
- Time management
STRENGTHS
- Effective Communication
- Consistently demonstrated strong communication skills resulting in improved customer satisfaction
- Detail Oriented
- Exceptional attention to detail with excellent proofreading skills ensuring accuracy of records
- Adaptability
- Proven ability to quickly learn and navigate computer programs while effectively multitasking allowing a smooth workflow
Timeline
Receptionist/ Patient Care Coordinator
The Hearing Place, Johnstown
08.2023 - Current
Receptionist / Guest Services
Hilton, Fort Collins
06.2022 - 07.2023
Bachelor of Science - Communications
University of North Texas