Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Natalie Rangel

Client Relations Specialist

Summary

Client Relations Specialist with 3+ years of experience in team leadership, program development, and client relationship management. Skilled in cultivating long-term partnerships, understanding client needs, and delivering tailored solutions that drive customer satisfaction and business growth. Adept at collaborating with cross-functional teams to support sales efforts and enhance client retention. Strong communicator, active listener, and problem solver with a keen ability to adapt to changing demands. Eager to transition into a sales position where I can leverage my expertise in relationship-building and customer engagement to contribute to revenue growth and business expansion.

Overview

5
5
years of professional experience
2
2
Languages

Work History

Client Relations Specialist

Lean Solutions Group
10.2023 - Current
  • Serve as the main point of contact for clients visiting our offices, ensuring a smooth and positive experience from arrival to departure.
  • Coordinate with onsite teams to ensure client meetings, events, or activities are seamlessly arranged and executed.
  • Work closely with the Sales and Customer Success teams to align on client expectations and ensure the successful delivery of services and solutions.
  • Provide feedback and insights to internal teams about client needs, preferences, and potential opportunities to expand their operations.
  • Partner with other departments to guarantee that all aspects of the client's visit align with our brand's quality standards.

Client Relations Analyst

Lean Solutions Group
01.2023 - 10.2023
  • Search and compare different accommodation options, airlines, and local transportation companies, and find the best option to accommodate internal clients during their stays in the countries where the company has offices.
  • Send financial records to each department that has requested travel, to deduct them from their budget.
  • Communicate with different suppliers to ensure business relationships.

Operations Supervisor

Lean Solutions Group
09.2021 - 12.2022
  • Operate and communicate with the company’s warehouses and storage facilities to ensure that shipments maintain real-time tracking records.
  • Generate reports based on key performance indicators (KPIs).
  • Manage agents, train teams, and analyze phone calls.
  • Collaborate with the Quality and Excellence department to create strategies so that team members follow flowcharts.

Manager of Operations

AGR GROUP
01.2020 - 09.2021
  • Meet with the Consumer Affairs Analysts team to assess complaints and validate processes to ensure proper workflow.
  • Generate reports based on key performance indicators (KPIs).
  • Send payroll to accounting.
  • Meet the productivity expectations of team members.

Education

Psychologist - Psychology

Politécnico Grancolombiano
12.2028 -

Product Manager - Business Analytics

CODERHOUSE
01.2022 - 01.2023

Skills

  • Negotiation: Skilled in negotiating contracts, pricing, and terms that benefit both the client and the company

  • Deal Closing: Expertise in moving leads through the sales pipeline to secure contracts and close deals effectively

  • Global Perspective: Understanding the nuances of doing business in different countries, and adapting strategies to local customs and practices

  • Client Engagement: Building and maintaining strong, long-lasting relationships with clients to foster trust and loyalty

Software

HubSpot

SalesForce

Timeline

Psychologist - Psychology

Politécnico Grancolombiano
12.2028 -

Client Relations Specialist

Lean Solutions Group
10.2023 - Current

Client Relations Analyst

Lean Solutions Group
01.2023 - 10.2023

Product Manager - Business Analytics

CODERHOUSE
01.2022 - 01.2023

Operations Supervisor

Lean Solutions Group
09.2021 - 12.2022

Manager of Operations

AGR GROUP
01.2020 - 09.2021
Natalie RangelClient Relations Specialist