Natalie Mashue
Pagosa Springs
Summary
Dynamic and results-oriented professional with a proven track record in the hospitality and retail sectors. Excelled in team leadership as Team Captain and HOSA Vice President, demonstrating exceptional organizational and interpersonal skills. Skilled in financial management and customer service, adept at enhancing guest satisfaction and streamlining operations for efficiency.
Overview
5
5
years of professional experience
Work History
Housekeeper
The Drift Motel
Pagosa Springs
12.2024 - Current
- Provided information about hotel services upon request from guests.
- Communicated with maintenance team on damages to repair.
- Returned rooms to occupant-ready status to satisfy future guests.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Responded to requests from guests regarding housekeeping needs.
Retail Sales Associate
Pagosa Mountain Sports
Pagosa Springs
05.2023 - 08.2024
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Organized store by returning merchandise to proper areas and restocked displays.
- Handled returns and exchanges according to company policies.
- Conducted regular stock checks, reporting discrepancies and ordering stock replenishments as needed.
- Provided technical advice to customers regarding bike repairs and maintenance.
- Researched current trends in cycling technology to stay up-to-date with industry changes.
- Assembled new bicycles for customers, modeling features and operational guidelines.
Head Hostess
Alley House Grille
PAGOSA SPRINGS
02.2020 - 08.2024
- Monitored dining area to assess server capacity and estimate wait times.
- Communicated effectively with restaurant managers regarding customer complaints or requests.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Stayed attentive to server availability and table turnover to quickly seat guests.
Education
Some College (No Degree) -
Pacific Lutheran University
Tacoma, WASkills
- Team captain for DUST 2 I was a peer mentor, fundraised for the team, helped with trail maintenance in the San Juan National Forest, and co-designed the team jerseys
- HOSA Vice President, in this role I was responsible for member involvement and must take up the role and requirements of the president in her absence
- Treasurer for National Honor Society (NHS) Pagosa Springs branch I organized funds, communicated finances with spreadsheets and graphs, implemented fundraisers, budgeted, and communicated with businesses for sponsorships
Timeline
Housekeeper
The Drift Motel
12.2024 - Current
Retail Sales Associate
Pagosa Mountain Sports
05.2023 - 08.2024
Head Hostess
Alley House Grille
02.2020 - 08.2024
Some College (No Degree) -
Pacific Lutheran University
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