Natalie Lyle

As an administrative assistant specializing in access control systems and physical security, I worked as the lead system administrator for region 8 Brivo Sites. The assigned region includes CO, MT, ND, SD, UT, and WY. In our BRIVO system, currently, we have 30K+ customers that we are accountable for daily. I have been consistently the go-to support for several government agencies and courts within the federal downtown buildings. Occasionally, I will be tasked to be on-call for the clients in 24/7 shifts and lead regional migration to a new access control system, which includes aiding with the inventory management of existing equipment to be replaced, scheduling, billing, and end-user training. I expertly utilized all computer and its related systems required to drive the infrastructure, A-panels, door boards, remote modems, HiD multiclass readers, and multiple types of access key cards. Additionally, I facilitated all tasks relating to the issuance of key cards, as requested, by officially designated GSA points of contact for each agency residing within the regional inventory. In the database management workflows, I helped establish and maintain a secure, accurate, and up-to-date repository of all issued key cards which were reported quarterly. If requested, I also conduct remote programming and troubleshooting of access control systems, to include on-site verification of issues. Ultimately, I ensure that the infrastructure remains stable and requests for outside users will be objectively evaluated on a case-by-case basis with approval exclusively coming from the designated GSA authority.

Supporting the General Services Administration (GSA) with personnel security clearances and access management. Assisting federal employees and contractors in obtaining various levels of security clearances (e.g., escort, SAC, Tier 1, 2S, 3, and 5). Analyzing security clearance forms to ensure accuracy and completeness. Advising applicants on corrective actions and deadlines for completion. Interview applicants to verify personal history statements and resolving any derogatory information that may arise during the investigation process. Handling sensitive investigative data to protect the interests of GSA and safeguard applicants' personal identifying information (PII) and privacy rights. Initiating fingerprint and photograph processes for Federal Personal Identity Verification (PIV) cards.
Initiating and resolving issues related to Electronic Questionnaires for Investigations Processing (e-QIP).

Mortgage servicing professional, ensure any and all clients needs and necessities are met with one-call resolutions. While handling high volume of calls and remaining high quality and customer satisfaction I deliver knowledgeable solutions to address concerns any of our clients, vendors,

lawyers may have. Receive and make outgoing calls to clients ranging from modifying loan terms, retrieving payments, researching payments, handling homeowner insurances and heloc accounts. Monitor mortgage loans to verify adequate coverages and each clients' portfolio, negating identity theft and fraud. Most importantly, analyzing clients' current financial state and hardship to create loan packages that meet the clients' priorities and the federal/banking laws. In my time with Cenlar while being in my current role I have also assisted in creating lesson plans and thorough training for our new employees.

Received a high number of inbound calls from homeowners, tenants, communities and vendors inquiring for home
maintenance in the home and the community. I scheduled maintenance appointments with vendors in an urgent and
organized manner. I provided and created our homeowners, tenants, and communities a monthly detailed statement. Additionally, kept an open line of communication via phone and email for any needs of our clients. Retrieved required documents to mail and email to our clients. Created excel
spreadsheets of inventory, input current personal information in data bases, host monthly events for our communities and tenants.

I reviewed a high number of loan applications and receive calls from potential customers. I evaluated personal documents such as; identification documents, financial statements, credit history, tax documents, pay stubs ect. While mitigating fraud and maintaining exceptional quality and customer experience I exceeded daily and monthly quotas by 20%. I overcame any complications customers may have in the approval process and assisted customers to a route of approval. I lead weekly team meetings along with
assist new employees' during training and out of training as an experienced loan specialist to help get our employees to perform at their best.

Reviewed customers' personal documents such as identification documents, credit history, tax documents, financial statements inquiring for their vehicle necessities. Reached out to our customers' current insurance to verify
coverage. Serviced accounts by investigating problems and finding resolutions to help overcome objections that customers may have about making payments and work towards solutions that best fit the customer needs
while creating a positive customer experience and advising customers how to save on their car loan.