Driven and resourceful administrative professional with 10+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
13
13
years of professional experience
Work History
Order Manager II
Emerson
07.2022 - Current
Receive, review, verify and manage customer purchase orders while providing excellent customer service
Initiate proactive communication with customers to resolve purchase order issues, complete order revisions throughout the various designated key points of the order and fulfillment process
Function as the primary contact and coordinator between the customer and the factories to resolve issues that may arise with orders that may impact Micro Motion’s ability to meet our commitment for delivery to the clients and advise of any delays and discuss potential solutions
Coordinate with the sales representatives and technical subject matter experts to review and validate the technical requirements of the customer’s purchase order and be responsible for the resolution of any issues
Maintain updated customer information for internal business systems and other databases
Retain accurate documentation on company guidelines with import/export, contract, and government requirements by screening orders for compliance with the business unit Terms and Conditions
Build rapport and trust with field sales representatives and customers
Warehouse Manager
Professional Pump Corporation
06.2019 - 11.2021
Managed a team of ten warehouse workers engaged in stocking, inventory maintenance, order fulfillment and shipment of our products
Interviewed, hired, trained, and dismissed personnel for warehouse team
Improved order fulfillment process from picking, staging, to loading to trucks in more organized flow
Streamlined productivity using LEAN methodology by reorganizing various warehouse operations
Reviewed previous products and purged inventory during physical inventory activities
Established new inventory best practices guideline and trained staff on procedure
Ensured all company safety protocols were followed, reported safety incidences as they occurred
Consoled team during hardship and helped motivate everyone to stay performing at the highest level
Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
E-commerce Manager
Professional Pump Corporation
06.2016 - 11.2021
Entered Purchase Orders in Epicor or Locate ensuring the pricing and shipping method were accurate
Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
Communicated with customers proactively via email or telephone addressing questions or complaints regarding products, shipping delays, documentation requests, etc
Networked and maintained good relations with various vendors whose products were hosted on site
Managed all aspects of content management for store catalog and promotional activity
Managed and purchased inventory for sale on site to distribute amongst our 3 warehouse locations
Determined appropriate pricing to optimize profits for products that were hosted on Amazon
Created and implemented a new shipping policies guide for shipping and receiving team
Strategically listed items per season and managed Amazon FBA Pallets
Marketing Director
Professional Pump Corporation
06.2014 - 11.2021
Developed e-mail campaigns to various industries to help generate new sales
Managed customer relations reporting customer feedback to sales / management team
Coordinated development efforts including company grants and planned demo / trial equipment
Partnered with senior level executives to establish company marketing strategy and achieve business goals
Managed social media accounts for the company and maintained constant growth to our pages
Planned and attended various trade shows on behalf of the company
Executive Office Assistant
Professional Pump Corporation
06.2012 - 06.2014
Screened incoming calls for organization, directing them to the appropriate department
Managed and order supplies within the budget guidelines
Stamped, coded, and entered all invoices for well operations
Coordinated and scheduled all corporate business travel and accompanying itineraries
Handled catering services and set up equipment for board and customer-related events
Maintained and updated the filing of Bills, bill payments and incoming and outgoing mail
Worked with senior management to initiate new projects and assist in various processes.