Natalie Lugo
Denver
Summary
Driven and resourceful administrative professional with 10+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
13
13
years of professional experience
Work History
Order Manager II
Emerson
07.2022 - Current
- Receive, review, verify and manage customer purchase orders while providing excellent customer service
- Initiate proactive communication with customers to resolve purchase order issues, complete order revisions throughout the various designated key points of the order and fulfillment process
- Function as the primary contact and coordinator between the customer and the factories to resolve issues that may arise with orders that may impact Micro Motion’s ability to meet our commitment for delivery to the clients and advise of any delays and discuss potential solutions
- Coordinate with the sales representatives and technical subject matter experts to review and validate the technical requirements of the customer’s purchase order and be responsible for the resolution of any issues
- Maintain updated customer information for internal business systems and other databases
- Retain accurate documentation on company guidelines with import/export, contract, and government requirements by screening orders for compliance with the business unit Terms and Conditions
- Build rapport and trust with field sales representatives and customers
Warehouse Manager
Professional Pump Corporation
06.2019 - 11.2021
- Managed a team of ten warehouse workers engaged in stocking, inventory maintenance, order fulfillment and shipment of our products
- Interviewed, hired, trained, and dismissed personnel for warehouse team
- Improved order fulfillment process from picking, staging, to loading to trucks in more organized flow
- Streamlined productivity using LEAN methodology by reorganizing various warehouse operations
- Reviewed previous products and purged inventory during physical inventory activities
- Established new inventory best practices guideline and trained staff on procedure
- Ensured all company safety protocols were followed, reported safety incidences as they occurred
- Consoled team during hardship and helped motivate everyone to stay performing at the highest level
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
E-commerce Manager
Professional Pump Corporation
06.2016 - 11.2021
- Entered Purchase Orders in Epicor or Locate ensuring the pricing and shipping method were accurate
- Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
- Communicated with customers proactively via email or telephone addressing questions or complaints regarding products, shipping delays, documentation requests, etc
- Networked and maintained good relations with various vendors whose products were hosted on site
- Managed all aspects of content management for store catalog and promotional activity
- Managed and purchased inventory for sale on site to distribute amongst our 3 warehouse locations
- Determined appropriate pricing to optimize profits for products that were hosted on Amazon
- Created and implemented a new shipping policies guide for shipping and receiving team
- Strategically listed items per season and managed Amazon FBA Pallets
Marketing Director
Professional Pump Corporation
06.2014 - 11.2021
- Developed e-mail campaigns to various industries to help generate new sales
- Managed customer relations reporting customer feedback to sales / management team
- Coordinated development efforts including company grants and planned demo / trial equipment
- Partnered with senior level executives to establish company marketing strategy and achieve business goals
- Managed social media accounts for the company and maintained constant growth to our pages
- Planned and attended various trade shows on behalf of the company
Executive Office Assistant
Professional Pump Corporation
06.2012 - 06.2014
- Screened incoming calls for organization, directing them to the appropriate department
- Managed and order supplies within the budget guidelines
- Stamped, coded, and entered all invoices for well operations
- Coordinated and scheduled all corporate business travel and accompanying itineraries
- Handled catering services and set up equipment for board and customer-related events
- Maintained and updated the filing of Bills, bill payments and incoming and outgoing mail
- Worked with senior management to initiate new projects and assist in various processes.
Education
Palm Beach State College
Lake Worth, FL01-2013
Tallahassee Community College
Tallahassee, FL01-2012
Skills
- Relationship building
- Critical thinking
- Teamwork and collaboration
- Staff supervision
- Customer service
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Order Manager II
Emerson
07.2022 - Current
Warehouse Manager
Professional Pump Corporation
06.2019 - 11.2021
E-commerce Manager
Professional Pump Corporation
06.2016 - 11.2021
Marketing Director
Professional Pump Corporation
06.2014 - 11.2021
Executive Office Assistant
Professional Pump Corporation
06.2012 - 06.2014
Palm Beach State College
Tallahassee Community College
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