Natalie Kellum
Glenwood Springs
Summary
Berry College Rome, GA
Graduated in 2002 with a Bachelor of Arts
Communications and Public Relations Major
American Heart Association and American Red Cross First Aid, CPR, and AED Certification, (1998-Current)
Previously held Wilderness First Responder Certificate
Ritz Carlton Five Star Customer Service Training
Roaring Fork Leadership classes
Overview
12
12
years of professional experience
Work History
Treatment Coordinator
Sunlight Dentistry • Dr. Corey Johnson
01.2012 - Current
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Performed in team leader capacity and organized clinical treatment and scheduling activities.
- Increased overall case acceptance from patients by building relationships based on trust and communication.
- Conducted interviews with patients to discuss health history, objectives and concerns.
- Included family members and support systems in patient treatment planning.
- Created and presented potential payment plans for patients.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
Contract Employment
Local Small Businesses
- Assisted multiple businesses, including Baby Gear Lab, Roaring Fork Equine, Clendenin Method Ski Coaches, and Colorado Kayak Supply with journalism, social media content creation, photography, video editing, payroll assistance, and various tasks. Currently serving as a board member for Roaring Fork Kayak Club, a local non-profit, and recently authored a grant that awarded the club ten thousand dollars.
Skills
- 14 years in management role providing five star customer service in fast paced dental practice High energy, professional and cheerful attitude promoting positive and productive culture based on authentic relationships
- Effective team coaching in daily operational leadership role Proven ability to strategically plan, organize, collaborate and implement effective systems and technology to streamline projects and systems
- Reliable decision making and emotional maturity to navigate situations with tact and diplomacy Ability to manage negative behaviors strategically with fairness, while being solution driven Effective coaching abilities to motivate and inspire staff
- Ability to recognize strengths and weaknesses of individuals, and delegate tasks accordingly
- Analytical and critical thinking skills that compliment technical aptitude
- Exceptional written and verbal communication skills Complimentary interpersonal skills that organically foster team performance with positive and inspirational approach
- Ability to multitask and prioritize work load Often serve up to 50 patients in a day utilizing clear and effective communication with email, text and phone calls
- Fluent use of Microsoft Office and Google Platforms
- Capable of capturing new skills quickly and learning software programs with ease
- Experienced in professional development and insight into hiring, training and developing employee review procedures that promote retention and growth in team members
- Solid business acumen with detail orientated ability to review data and preemptively improve processes
- Friendly, patient and relentlessly kind to both internal and external cliental and vendors
- Passion for excellence with strong desire to succeed and support Holy Cross Mission towards clean energy future
- Humble and service based member of the Roaring Fork Valley community Years of volunteer work including River Cleanup, local school support and serving on local non-profit board for the Roaring Fork Kayak Club
Timeline
Treatment Coordinator
Sunlight Dentistry • Dr. Corey Johnson
01.2012 - Current
Contract Employment
Local Small Businesses