Natalie Hirsch
Parker
Summary
Dynamic professional with a proven track record in boosting sales and member satisfaction at 24 Hour Fitness. Skilled in customer service and sales strategies, adept at building relationships and leading teams to exceed targets. Excelled in high-stress situations, demonstrating exceptional problem-solving and multitasking abilities. Achieved consistent sales growth through innovative approaches and effective team collaboration.
Overview
12
12
years of professional experience
Work History
Sales Associate
24 Hour Fitness Super Sport
02.2024 - Current
- Greeting and assisting existing members, helping with billing, questions, and services.
- Welcoming guests and potential members, giving tours, assessing needs, and presenting membership options and personal training programs.
- Stocking, cleaning, and organizing retail items, such as supplements and accessories
- Maintaining calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted member satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Sales and Service Manager
24 Hour Fitness
05.2018 - 05.2023
- Developed a high-performing sales team through effective coaching, mentoring, and performance management.
- Increased sales revenue by implementing innovative strategies and fostering strong relationships with members.
- Streamlined internal processes for increased efficiency, improving overall team performance and productivity.
- Facilitated collaboration among team members by promoting open communication channels and providing ongoing feedback.
Nanny/Family Assistant
Roberts Family
06.2015 - 05.2018
- Assisted with light housekeeping duties as well as running errands, school pick-ups and working with tutors.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported children in school activities, meals, and snacks, hygiene and socialization.
Sales Manager
Colorado Springs Convention and Visitors Bureau
10.2012 - 05.2015
- Increased tourism revenue by developing and implementing effective sales strategies all over the country.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Traveled to other cities attending trade shows to promote Colorado Springs as a convention host city.
Education
Farrier Science - Equine Sciences
Pikes Peak Community College
Colorado Springs, CO08.2002
High School Diploma -
Lewis-Palmer High School
Monument, CO05.2000
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Problem-solving
- Exceptional customer service
- Relationship building
- Conflict resolution
- Sales expertise
- Sales strategies
- POS system operation
Timeline
Sales Associate
24 Hour Fitness Super Sport
02.2024 - Current
Sales and Service Manager
24 Hour Fitness
05.2018 - 05.2023
Nanny/Family Assistant
Roberts Family
06.2015 - 05.2018
Sales Manager
Colorado Springs Convention and Visitors Bureau
10.2012 - 05.2015
Farrier Science - Equine Sciences
Pikes Peak Community College
High School Diploma -
Lewis-Palmer High School
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