Natalie Gleason
Dacono
Summary
I’m a highly motivated and skilled professional with experience in both the service and cosmetology industries. I have proven ability to provide exceptional customer service, build rapport with clients, and exceed expectations in fast-paced environments. I take pride in hair styling and skincare, combined with a strong background in food and beverage service. I’m seeking a challenging role where I can learn as much as possible
about being a professional hairstylist.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
SERVER
GEORGIA BOYS BBQ
Frederick
08.2021 - Current
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Greeted and accommodated guests, building positive experience from first interaction.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
- Used good communication skills to reduce guest dissatisfaction.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Memorized menu to help diners make informed meal choices.
- Assisted with training of new staff members.
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations.
- Processed payments and completed register transactions accurately.
- Used focus and memorization skills to keep track of tables and remember orders.
- Resolved customer complaints and inquiries in a timely manner.
- Encouraged guests to buy additional items such as appetizers, drinks, and desserts.
- Informed kitchen of special dietary needs or requests, delivering personalized meal options.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Used southern hospitality to make a comforting and welcoming work environment for customers and for the staff.
- Built family-like relationships with coworkers to hold onto the family feel when customers come in.
Cosmetologist Student
Designing Beauty Academy
Windsor
08.2025 - 10.2025
- Practiced various hair cutting techniques and styles on diverse clients.
- Assisted instructors in demonstrating makeup application and skin care procedures.
- Maintained a clean and organized workspace to ensure safety and efficiency.
- Utilized professional tools and equipment for hair, skin, and nail treatments.
- Used strong communication skills to effectively speak to and liaise with potential clients and develop business relationships.
- Draped and shampooed clients to prepare for haircutting and styling by stylist.
- Suggested additional services that may be beneficial based on the client's individual needs.
- Collaborated with other stylists to develop innovative ideas for hairstyles, colors and cuts.
- Built strong relationships with regular customers through excellent customer service.
- Demonstrated proper use of products and tools to customers.
- Followed safety protocols while performing all tasks related to cosmetology services.
- Kept up-to-date records of customer information including contact details and service history.
- Lightened, dyed or tinted hair using applicator or brush.
- Engaged with clients to assess their beauty needs and preferences effectively.
- Gained product knowledge on Pravana, Redken, and Oligo
BARISTA
DUNKIN' DONUTS
Longmont
02.2023 - 07.2025
- Operated cash registers and handled cash and card transactions.
- Assisted with opening and closing tasks such as cleaning cafe areas or setting up displays.
- Welcomed customers and answered questions regarding menu items and preparation methods.
- Exhibited excellent communication skills while interacting with customers and coworkers in a professional manner.
- Demonstrated ability to work collaboratively with customers and colleagues to create a positive customer experience.
- Performed cash handling duties accurately and efficiently to ensure accurate accounting records.
- Maintained clean and healthy environment by following proper safety and sanitation regulations.
- Demonstrated strong organizational skills when stocking inventory or prepping ingredients for drinks.
Education
Cosmetology Certificate Of Completion - Cosmetology
Designing Beauty Academy
Windsor, CO 08.2024 - 10.2025
HIGH SCHOOL DIPLOMA -
FREDERICK HIGH SCHOOL
Frederick, COSkills
- Friendly and outgoing
- Time management
- Problem-solving
- Sanitation Practices
- Creativity
- Attention to detail
- Cash handling
- Team collaboration
- Order taking
- Beverage preparation
- POS system operation
- Hairstyling
- Hair coloring
- Hair cutting
- Shampooing
- Facials & skincare
- Manicures & Pedicures
- Sales
- Communication
- Time management
- Reliability
Certification
Drivers license
Cosmetology License
References
References available upon request
Timeline
Cosmetologist Student
Designing Beauty Academy
08.2025 - 10.2025
Cosmetology Certificate Of Completion - Cosmetology
Designing Beauty Academy
08.2024 - 10.2025
BARISTA
DUNKIN' DONUTS
02.2023 - 07.2025
SERVER
GEORGIA BOYS BBQ
08.2021 - Current
HIGH SCHOOL DIPLOMA -
FREDERICK HIGH SCHOOL