Natalie Clayton
Pueblo
Summary
Experienced program manager with expertise in Housing Rehabilitation Program oversight, encompassing contract management, grant monitoring, and home rehabilitation plan development. Ensures compliance with local, state, and federal regulations and fosters collaborative stakeholder relationships to achieve successful project outcomes and enhance community impact.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Housing Rehabilitation Manager
Pueblo County
03.2023 - Current
- Oversaw contract management and grant administration to facilitate effective housing rehabilitation initiatives.
- Assisted in creating rehabilitation plans for homes that met community needs. Supported efforts to maintain compliance with state and federal regulations.
- Assisted teams in streamlining daily operations and activities. Supported staff growth through organized training sessions and detailed task assignments.
- Developed and implemented detailed renovation strategies and cost assessments to guarantee compliance with building codes via accurate bid specifications and work orders.
- Directed the development and submission of grant applications while overseeing compliance and effectiveness.
- Conducted comprehensive on-site evaluations and initiated communication channels to monitor grant project progress.
- Collaborated strategically with Pueblo city officials to optimize grant funding and reporting initiatives.
- Evaluated and enforced adherence to contract assurances and certifications, supporting compliance with local, state, and federal regulations.
- Oversaw documentation workflows and generated comprehensive reports to enhance strategic decision-making.
- Assisted with financial operations by performing bookkeeping and accounting duties. Supported initiatives for expenditure control and revenue management. Aided in refining financial reporting processes.
- Optimized contract and subcontract management workflows to enhance project delivery efficiency.
- Performed detailed evaluations of payment requests to support efficient contractor payment processes.
- Crafted comprehensive recommendations on change orders to ensure project objectives are met.
- Directed comprehensive inspections of contractor work to ensure compliance with established plans and regulations.
- Adjusted tasks strategically to ensure uninterrupted workflow and operational efficiency.
Weatherization and CIP Specialist
Pueblo County
09.2017 - 03.2023
- Established a successful crisis intervention program in partnership with the Department of Human Services, positively impacting communities in Pueblo and adjacent counties. Streamlined eligibility processes for the weatherization program, enhancing service delivery and client satisfaction.
- Assisted with operations of Colorado weatherization program (WAP). Collaborated with Energy Outreach Colorado (EOC) to facilitate approvals and eligibility for CIP and WX programs.
- Managed work orders for contractors by sending bids and following up on ongoing projects. Assisted in verifying job completion and ensured permits passed inspection. Processed all requests and invoices for timely payment.
- Managed local newspaper advertising campaigns to effectively communicate service offerings to the community.
- Reviewed eligibility criteria and conducted outreach to clients through mailing and telephone solicitations to enhance engagement.
- Assisted in managing waiting lists for services across ten counties served by Pueblo County Weatherization. Supported intake processes and monitored applications for the weatherization program. Maintained an organized list of over 350 applicants.
- Tracked job assignments for Pueblo County from WAP and CIP programs. Entered data into software applications including Progress, Salesforce, Excel, and Word. Maintained accurate records and prepared monthly reports for Salesforce, job cost measures, CSBG, and Excel data reporting for weatherization and CIP programs.
- Collected referrals and assisted in evaluating emergency needs. Supported subcontractors to fulfill CIP memorandum of understanding requirements. Developed comprehensive reports detailing program activities and submitted internal billings to the Department of Social Services and the State of Colorado for reimbursements.
- Assisted with responding to inquiries regarding weatherization CIP programs. Managed inventory and ordered office supplies for weatherization and CIP programs.
- Tracked and recorded expenditures while assisting in budget management and revenue generation. Entered data into Salesforce and contributed to job cost analysis reports.
- Executed processing of purchase orders and invoices to ensure timely fulfillment.
- Managed scheduling and maintenance of appointments with clients, vendors, and inspectors.
- Attended all meetings and recorded notes of discussions and decisions. Maintained a log of meeting minutes for reference.
- Executed outreach initiatives across Pueblo and nine surrounding counties for WX CIP and additional programs provided by Pueblo County and Energy Outreach Colorado (EOC).
- Assisted with various office tasks as required. Handled multiple programs simultaneously and resolved issues effectively. Provided exceptional customer service support.
Receptionist
Chateau at Sharmar
01.2013 - 09.2017
- Enhanced visitor experience by creating a welcoming atmosphere through dedicated customer service efforts. Achieved effective communication by handling multiple phone lines and supervising security operations across three computer systems. Elevated office productivity by leveraging advanced skills in Microsoft Word, Excel, and Point Click Care to optimize document processing and communications.
Sales Associate
Armstrong Jewelers
06.2007 - 01.2013
- Enhanced client loyalty and repeat business through dedicated and exceptional customer service efforts.
- Assisted clients in selecting jewelry, enhancing product knowledge and customer engagement.
- Processed transactions efficiently, ensuring accurate handling of cash and credit payments.
- Maintained inventory accuracy through regular stock checks and organization of displays.
Server Supervisor and Manager
PTS Wings and Ribs Restaurant and Bar
03.2005 - 06.2007
- Directed a team of 15 wait staff and bartenders to ensure service excellence. Led recruitment efforts, including conducting interviews and managing staff onboarding. Formulated compensation recommendations based on staff performance and experience levels. Strategized shift allocations to optimize staff efficiency and experience. Reviewed and authorized employee time-off requests to maintain staffing levels. Oversaw time sheet approvals to ensure accurate payroll processing. Implemented disciplinary actions and performance write-ups when necessary. Designed and executed a comprehensive weekly rotating schedule for wait and bar staff to enhance coverage and service. Coordinated a 7-day, 13-hour operational schedule managing multiple shifts. Delivered training programs for new wait and bar staff to elevate service standards. Managed inventory and supply orders for bar and wait staff to ensure operational needs were met. Administered invoice payments and maintained an organized accounts payable log for all restaurant transactions. Provided support to the morning manager by stepping in for wait staff and bartenders when required.
Education
High School Diploma -
Centennial High School
Pueblo, CO05-2001
Skills
- Program Management
- Strategic Alignment
- Employee engagement
- Data entry
- Analytical thinking
- Expert problem solving
- Time management
- Organizational skills
- Customer relations
- Record management
- Teamwork and collaboration
- Problem-solving
- Motivational skills
Accomplishments
Employee of the month DHS July 2018
Employee of the year DHS 2018
Certification
OSHA 10
Lead Renovator
HUD HOME Program Administrator
Timeline
Housing Rehabilitation Manager
Pueblo County
03.2023 - Current
Weatherization and CIP Specialist
Pueblo County
09.2017 - 03.2023
Receptionist
Chateau at Sharmar
01.2013 - 09.2017
Sales Associate
Armstrong Jewelers
06.2007 - 01.2013
Server Supervisor and Manager
PTS Wings and Ribs Restaurant and Bar
03.2005 - 06.2007
High School Diploma -
Centennial High School