Natalia Velasquez
Bogotá,DC
Summary
Proven leader in strategic business development, operational process optimization, and project management. Experienced in implementing customer-focused solutions, leading cross-functional teams, and driving scalable market growth. Skilled in workflow optimization, market entry strategies, and fostering strong stakeholder relationships to deliver sustainable success. Recognized for aligning business objectives with innovative strategies that enhance efficiency and profitability.
Overview
11
11
years of professional experience
Work History
Strategic Development, Business & Product Manager
Educonnecting
Australia
01.2021 - Current
- Developed and managed a comprehensive portfolio of educational products and services, driving consistent revenue growth aligned with market trends and organizational objectives.
- Led strategic negotiations with global suppliers and stakeholders, establishing partnerships that contributed to 25% of the company's annual revenue.
- Managed and mentored cross-functional teams, achieving a 20% increase in productivity and reducing operational timelines by 30%.
- Provided actionable insights through data-driven reports, improving decision-making processes and aligning operations with corporate strategies.
- Designed and implemented expansion strategies, focusing on market development and customer retention, resulting resulting in a 15% increase in repeat business and stronger long-term collaborations.
Operations and Project Manager
Educonnecting
08.2015 - 01.2021
- Transformed operational processes, reducing costs by 15% and improving global efficiency.
- Successfully planned and executed strategic projects, ensuring on-time delivery within budget while enhancing scalability.
- Implemented operational strategies that doubled the client base within three years.
- Monitored and optimized an annual budget, increasing overall profitability by 20%.
- Introduced and tracked KPIs, ensuring consistent achievement of departmental goals.
Customer Service Export
Panalpina
01.2014 - 12.2015
- Led process documentation for export and import operations, standardizing procedures and reducing errors by 20%.
- Coordinated logistics for key accounts, achieving 98% on-time delivery compliance.
- Implemented a CRM system that improved customer satisfaction by 15% and reduced response times by 25%.
Education
MBA - Business Administration
Torrens University
Australia11-2021
Diploma - Leadership And Management
Australian Pacific College
Australia06-2021
Bachelor - Finance, Business, And International Relations
San Martin University
Colombia12-2015
Skills
- Advanced CRM Management: HubSpot
- Proficient in Data Analysis: Power BI, Excel
- Strategic Planning & Business Development
- Data-Driven Decision-Making & Problem-Solving
- Complex Project Management & Process Optimization
- Implementation of Sustainable Growth Strategies
- Advanced Negotiation with Global Stakeholders & Key Clients
Languages
Spanish
First Language
English
Proficient (C2)
C2
Timeline
Strategic Development, Business & Product Manager
Educonnecting
01.2021 - Current
Operations and Project Manager
Educonnecting
08.2015 - 01.2021
Customer Service Export
Panalpina
01.2014 - 12.2015
MBA - Business Administration
Torrens University
Diploma - Leadership And Management
Australian Pacific College
Bachelor - Finance, Business, And International Relations
San Martin University
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