Natalia Montes

• Ensure safety, efficiency and quality of service in all aspects of the check-in process at the airport. As a supervisor I am responsible of coordinate and verify the daily security processes of 20 agents applying active leadership and problem-solving skills to maintain the team organized. And make sure that the passenger is safe and secure and comfortable in all phases of the trip.

Guide around 320 passengers taking into account their requirements and needs through assertive communication with colleagues and supervisor, as well as making immediate solutions prioritizing the welfare and ensuring customer service.

Prioritize a pleasant experience to customers, both in the attention at the table until 2019 as I was selected to perform skills in a new position as a cashier to facilitate the management of financial transactions, also use of cash register, and direct attention to customers. Performed store opening, closing, and shift-change actions and kept accurate shift-change logs also processed both cash and card purchases and returns.