Natalia Jimenez
INTERNATIONAL BUSINESS MANAGEMENT
Summary
Outgoing and friendly Receptionist delivering customer service and administrative excellence in all facets of clerical support and public interaction. Excels in calendar management and scheduling, data entry and database administration.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Buffet Steward
PRINCESS CRUICES
06.2023 - 08.2024
- Telephone operator.
- Offered relay services for hearing-impaired guests to assist with calls and messages.
- Answered calls within required timeframe to meet established quality standards.
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Resolved customer complaints calmly and professionally to maintain satisfaction.
- Demonstrated safe food handling standards at all times.
- Processed information quickly in time-critical situations.
- Received telephone inquiries, answering questions with up-to-date information.
- Created email notifications, invitations and agendas for meetings, events and appointments.
Receptionist and Waitress
SALSA & SAMBA STREETBITES
07.2022 - 12.2024
- Receiving guests, taking orders
- Preparation of quick snacks, serving and preparing drinks -Keep all the spacesof the places properly clean, organized and pay attention to all the needs of the guests
- Make inventory of available, and missing items in stock, expiration dates, receive orders from suppliers.
Management assistant
LOGITRANS S.A.S
Caldas
12.2017 - 06.2023
- Billing processes with the client,payment of payroll and checking of correct processes with the payment of social securityof the collaborator
- Attending to and processing complaints by customers, providing fast and efficient solution and excellent attention
- Scheduled meetings, conferences and appointments.
- Screened incoming phone calls and relayed detailed messages.
- Wrote business correspondence and technical letters.
- Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.
- Received and screened high-volume internal and external communications, calls and email.
Education
Certificate of Higher Education - International Business Manager
Uniremington Manizales
Colombia 02.2017 - 12.2021
Skills
Multi-line telephone skills
undefinedTimeline
Buffet Steward
PRINCESS CRUICES
06.2023 - 08.2024
Receptionist and Waitress
SALSA & SAMBA STREETBITES
07.2022 - 12.2024
Management assistant
LOGITRANS S.A.S
12.2017 - 06.2023
Certificate of Higher Education - International Business Manager
Uniremington Manizales
02.2017 - 12.2021
Similar Profiles
SUMIT RAISUMIT RAI
Waiter at MSC cruices linesWaiter at MSC cruices lines
RODERIC VISPERAS SANDOCRODERIC VISPERAS SANDOC
Assistant Provision Master at Princess Fleet - Princess Cruise Lines. Ltd.Assistant Provision Master at Princess Fleet - Princess Cruise Lines. Ltd.
LINA AleneziLINA Alenezi
Internship Doctor at Princess Basma Hospital, MOH JordanInternship Doctor at Princess Basma Hospital, MOH Jordan