Summary
Overview
Work History
Education
Skills
Additional information
Timeline
Generic
Natalia Calderón

Natalia Calderón

Customer Service Representative - Appointment Setter

Summary

I am a motivated, diligent, and detail-oriented individual with a strong sense of responsibility and an eagerness to continuously learn and grow. My excellent communication skills and creative perspective enable me to approach every project with innovation and adaptability. With a solid background in design, I bring creativity and resourcefulness to problem-solving, consistently delivering unique and creative solutions. Whatever work I undertake, I constantly strive for excellence.
I have top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. I supported clients through phone calls, emails, and live chat, always focused on creating smooth, friendly, and professional experiences.

Overview

2
2
Languages

Work History

Customer Service Agent

24/7 INC
10.2023 - 03.2024
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
  • My experience at 24/7 Inc. gave me hands-on skills managing calendars and setting appointments efficientlywhile delivering top-notch service in both English and Spanish.
  • Utilized strong problem-solving skills to quickly identify and address customer issues.
  • Acted as first point of contact and set appointments for prospective clients.
  • Reduced appointment cancellations by consistently confirming dates and times with clients via phone calls and emails.

Education

Design Bachelor Degree -

DEL ROSARIO UNIVERSITY
11-2027

Digital Illustration Course - undefined

UNIVERSIDAD EL BOSQUE
08.2023

C1 English Level (CEFRL) - undefined

CENTRO COLOMBO AMERICANO BOGOTÁ
05.2023

Secondary Education - undefined

GIMNASIO MILITAR FUERZA AÉREA COLOMBIANA
01.2022

Skills

  • Fast learner
  • Detail- oriented
  • Innovative and creative
  • Language Skills
  • Adaptability
  • Attention to detail
  • Design
  • Empathetic and genuine
  • Call center experience

Additional information

As a bilingual design student with a background in customer service and a growing focus on user experience, I bring a unique combination of empathy, critical thinking, and communication skills that make me a strong fit for this task. I'm highly observant and detail-oriented. My experience in both design and client-facing roles has taught me how to give structured, actionable feedback that is both honest and solution-oriented. 

Timeline

Customer Service Agent

24/7 INC
10.2023 - 03.2024

Digital Illustration Course - undefined

UNIVERSIDAD EL BOSQUE

C1 English Level (CEFRL) - undefined

CENTRO COLOMBO AMERICANO BOGOTÁ

Secondary Education - undefined

GIMNASIO MILITAR FUERZA AÉREA COLOMBIANA

Design Bachelor Degree -

DEL ROSARIO UNIVERSITY
Natalia CalderónCustomer Service Representative - Appointment Setter