Natalia Balamba
Bogota
Summary
Effective quality professional bringing proven success in driving continuous improvement initiatives in Quality Engineer roles. Focused and diligent with commitment to fostering corporate mission. Consistently acknowledged for implementing actionable initiative to reduce error rates and optimize company processes.
Overview
11
11
years of professional experience
Work History
QA Engineer
Jakala
Bogotá, Colombia (Remote)
11.2022 - Current
- Played a pivotal role in ensuring the quality and functionality of web applications built on various platforms, including Contentful and Drupal.
- Collaborated with cross-functional teams to formulate and execute comprehensive test plans, test cases, and test scripts, utilizing testing tools such as jira and PostMan, resulting in streamlined testing processes and enhanced product quality.
- Conducted rigorous regression testing, meticulously identifying and resolving critical defects using to guarantee a seamless user experience.
- Actively engaged in agile development processes, contributing valuable insights and feedback to enhance overall product quality.
- Promoted a culture of continuous improvement by regularly reviewing and refining QA processes, tools, and methodologies.
- Enhanced software quality by developing and implementing comprehensive testing strategies.
QA Manager
TailorSoft
Bogotá, Colombia
04.2021 - 11.2022
- Enhanced product quality by implementing rigorous testing procedures and protocols.
- Reduced software defects by closely monitoring QA processes and providing timely feedback to the development team.
- Improved overall efficiency of the QA department through strategic planning and resource allocation.
- Maintained a high standard of product performance by conducting thorough regression testing on each release.
- Increased customer satisfaction with products by ensuring consistent quality across all platforms and devices.
- Managed cross-functional teams to ensure seamless coordination between QA, development, and support departments.
- Developed training programs for junior QA analysts, improving their technical skills and proficiency in testing methodologies.
- Collaborated with stakeholders to establish key performance indicators for the QA team, driving continuous improvement efforts throughout the organization.
QA Analyst
Trilliant
Bogotá, Colombia
12.2020 - 03.2021
- Streamlined QA processes for better efficiency, implementing standardized test cases across multiple projects.
- Collaborated with cross-functional teams to ensure seamless integration of new features and bug fixes.
- Mitigated risk in software releases by consistently detecting critical defects during the testing phase.
- Maintained robust documentation of test results, providing valuable insights for future development efforts.
- Ensured compliance with regulatory requirements through diligent validation and verification of software functionality.
- Facilitated effective communication between developers and testers, fostering collaboration in resolving issues quickly.
Flight Operations Engineer
Avianca
Bogotá, Colombia
09.2013 - 12.2020
- Management of data processing systems for the distribution of vital flight information in real time to the different departments within the company and external agents for their effective monitoring.
- Negotiation of service contracts with suppliers in order to optimize resources and obtain cost savings.
- Evaluation of emerging technologies to carry out the Flight Tracking process.
- Driving operational improvements through the development of new functionalities in data analysis tools, resulting in savings and better profit margins.
- Formulation of complete projects for the implementation of new technologies and functionalities.
- Administration and management of projects as scheduled, managing deadlines and adjusting workflows as needed.
- Boosted EFB customer satisfaction by ensuring high-quality user experiences through rigorous usability testing.
- Troubleshot complex issues under tight deadlines, prioritizing tasks effectively to minimize disruptions to ongoing operations.
Education
Bachelor of Science - Computer Engineering
Universidad Católica De Colombia
Bogota, Colombia12.2013
Skills
- Software development life cycle
- Exploratory testing
- Smoke testing
- Manual testing
- Cross-browser testing
- User acceptance testing
- Continuous delivery
- Regression testing
- Test case design
- Gray-box testing
- Functional testing
- Test planning
Accomplishments
- Collaborated with team of up to 30 people in the development of The Body Shop At Home project.
- Resolved product issue through consumer testing.
Languages
Spanish
Native language
English
Advanced
C1
Timeline
QA Engineer
Jakala
11.2022 - Current
QA Manager
TailorSoft
04.2021 - 11.2022
QA Analyst
Trilliant
12.2020 - 03.2021
Flight Operations Engineer
Avianca
09.2013 - 12.2020
Bachelor of Science - Computer Engineering
Universidad Católica De Colombia