Microsoft Word
NATALIA ARANGO PÁEZ
FOOD AGROINDUSTRY TECHNICIAN
PALOCABILDO - TOLIMA
Summary
With a proven track record at CONEXIONES ARPAZ S.A.S, I excel in network engineering and customer service, enhancing system performance and client satisfaction. Expert in hardware installation and problem resolution, I've significantly contributed to project successes and efficiency improvements. My collaborative approach and critical thinking have fostered team achievements and positive customer relations.
Overview
5
5
years of professional experience
11
11
years of post-secondary education
2
2
Languages
Work History
Network Technician
CONEXIONES ARPAZ S.A.S
01.2022 - Current
- Installed cabling, wireless routers and telephone systems for data communications networks.
- Configured, monitored and maintained email applications and virus protection software.
- Performed tracing and patching operations for copper networks.
- Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
- Implemented remote monitoring tools to efficiently track system performance and address issues as they arose.
- Replaced failed hardware in server rack systems, swapping hard disks, power supplies and other field serviceable components.
- Supported company-wide IT initiatives, sharing expertise on networking best practices with colleagues across departments.
- Worked with outside vendors for fiber installations and service.
- Installed patches and performed backups, system builds and image updates.
- Traveled to remote office locations to install nodes and implement client software rollouts.
- Developed comprehensive documentation to streamline future troubleshooting efforts and improve team collaboration.
- Participated in cross-functional teams for collaborative problem-solving, supporting efficient project completion timelines.
Customer Service Advisor
CENTRO TECNOLÓGICO MOVINET
03.2020 - 12.2020
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Contributed to team meetings with valuable input, fostering a collaborative work environment.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Improved first-call resolution rates by providing accurate information and effective problem-solving skills.
- Managed escalated calls effectively, diffusing tense situations and negotiating resolutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional support during peak periods or staff shortages, maintaining high levels of productivity.
- Proactively identified potential issues or trends affecting customer satisfaction, reporting findings to management.
- Maintained high-quality service standards, ensuring positive customer feedback.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Collaborated with team members to achieve monthly targets and improve overall performance.
- Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
- Described product highlights and benefits to help guide purchasing decisions.
Bakery Assistant
PANADERIA THOMAS
11.2019 - 02.2020
- Washed dishes and sanitized prep area at end of each shift.
- Stored, labeled and replenished supplies in compliance with food safety regulations.
- Enhanced customer satisfaction by providing exceptional service and handling special requests for bakery products.
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Supported efficient operations by maintaining accurate inventory levels and promptly restocking supplies.
- Contributed to a positive work environment by collaborating with team members and assisting in various tasks as needed.
- Maintained high-quality standards by following proper baking techniques and adhering to strict hygiene guidelines.
- Ensured consistent quality of bakery products by conducting regular taste tests and adjusting recipes when necessary.
- Operated commercial kitchen equipment and tools.
- Expedited customer orders through effective communication with the baking team, ensuring timely completion of requested items.
- Assisted in reducing waste by accurately measuring ingredients during preparation and utilizing leftover dough for new creations.
- Assisted management in minimizing overhead costs by effectively managing resources, avoiding overproduction of products, and minimizing waste.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
Education
Professional - Telecommunications Engineer
UNIVERSIDAD NACIONAL ABIERTA Y A DISTANCIA UNAD
MARIQUITA - TOLIMA 01.2022 - Current
High School Diploma -
INSTITUCIÓN EDUCATIVA LEOPOLDO GARCÍA
PALOCABILDO - TOLIMA 01.2014 - 12.2019
Technician - Food Agribusiness
SERVICIO NACIONAL DE APRENDIZAJE - SENA
PALOCABILDO - TOLIMA 01.2018 - 12.2019
Skills
Ticket management
Switches and routers
Network configuration
Server Administration
Network Engineering
Hardware Installation
Operating System Knowledge
Remote Access Solutions
Cabling Infrastructure
Customer Service
Complaint resolution
Data Entry
Customer Relations
Problem Resolution
Critical Thinking
Appointment Scheduling
Scheduling
Account updating
Complaint Handling
Accomplishments
- Conflict resolution
- Repeatedly praised for working safely, efficiently and accurately.
- Complied with managerial requirements.
- Resolved customer complaints in a professional and pleasant manner.
- Computer skills
- Numerical Ability
- Analytical Ability
- Customer service skills
Software
Microsoft Excel
Microsoft PowerPoint
Internet
Timeline
Network Technician
CONEXIONES ARPAZ S.A.S
01.2022 - Current
Professional - Telecommunications Engineer
UNIVERSIDAD NACIONAL ABIERTA Y A DISTANCIA UNAD
01.2022 - Current
Customer Service Advisor
CENTRO TECNOLÓGICO MOVINET
03.2020 - 12.2020
Bakery Assistant
PANADERIA THOMAS
11.2019 - 02.2020
Technician - Food Agribusiness
SERVICIO NACIONAL DE APRENDIZAJE - SENA
01.2018 - 12.2019
High School Diploma -
INSTITUCIÓN EDUCATIVA LEOPOLDO GARCÍA
01.2014 - 12.2019