NATACHA SEIJAS
Envigado
Summary
Resourceful and insightful worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Sutherland Global Services
09.2021 - 11.2023
- Airbnb customer support.
- Maintained a dedicated line for Superhosts only with high levels of customer satisfaction through empathetic listening, timely problem resolution, personalized attention, and rewards.
- Assisted in resolving conflicts and unexpected issues during and after the reservations between guests and hosts, processed cancellations in reservations, changes in dates, price, relocated guests for last minute cancellations, dealt with cleaning problems in reservations and resolved all complaints or doubts from users.
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
- Efficiently processed customer orders, returns, exchanges, and refunds according to established guidelines while maintaining accuracy and thoroughness.
- Developed strong relationships with clients by offering personalized assistance tailored to their individual needs and preferences.
- Demonstrated cultural sensitivity when interacting with international customers, adjusting communication style as necessary for optimal understanding.
Gaming Bilingual Support Agent
OneLink BPO
01.2021 - 09.2021
- Enhanced customer satisfaction by effectively addressing and resolving support issues with Supercell games.
- Collaborated with cross-functional teams to identify and resolve complex customer problems.
- Developed comprehensive knowledge of products and services to provide accurate solutions.
- Assisted gamers with game play related questions.
- Provided excellent customer service, resulting in high levels of customer loyalty and retention.
Bilingual Customer Service Representative
Sutherland Global Services
09.2019 - 09.2020
- Airbnb customer support
- Assisted in resolving conflicts and unexpected issues during and after the reservations between guests and hosts, processed cancellations in reservations, changes in dates, price, relocated guests for last minute cancellations, dealt with cleaning problems in reservations and resolved all complaints or doubts from users.
- Utilized advanced knowledge of products and services to provide accurate information to customers while upselling when appropriate.
- Developed strong relationships with clients by offering personalized assistance tailored to their individual needs and preferences.
Executive Assistant
Sales Driven Marketing
02.2018 - 05.2019
- In charge of processing sales, patient requests, in addition to evaluating the quality of calls from the call centers that made the medical purchases, filling in the forms, and contacting the partners of the company if necessary.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Filed paperwork and organized computer-based information.
Bilingual telemarketing agent
Best Leads Solutions
06.2017 - 02.2018
- Bilingual operator, in direct contact with Native Americans, working with the Back Brace Campaign and Real Estate campaign.
- Consistently met and exceeded monthly sales targets through persuasive communication skills.
- Streamlined call scripts to maximize efficiency in addressing customer needs while adhering to company guidelines.
- Strengthened relationships with existing clients, resulting in increased repeat business and loyalty.
Sales Advisor
MNG
01.2017 - 03.2017
- Attention, assistance and advice to customers, maintenance of order and cleanliness of the store.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
- Participated actively in weekly sales meetings, sharing insights from personal experiences that contributed to team success.
Education
Bachelor of Science -
Private Educational Unit Instituto Mara
01.2016
Basic Education -
Santo Ángel de la Guarda Private Educational Unit
01.2014
Skills
- Data Collection
- Data Entry
- Product Knowledge
- Documentation
- Microsoft Excel
- Administrative Support
- Conflict Resolution
- Assertiveness
- Call Triaging
- Problem Resolution
- Responsible and punctual
- Advanced English
- Charismatic and insightful
Personal Information
- ID Number: 156667047
- Age: 25
- Date of Birth: 11/24/98
Timeline
Customer Service Representative
Sutherland Global Services
09.2021 - 11.2023
Gaming Bilingual Support Agent
OneLink BPO
01.2021 - 09.2021
Bilingual Customer Service Representative
Sutherland Global Services
09.2019 - 09.2020
Executive Assistant
Sales Driven Marketing
02.2018 - 05.2019
Bilingual telemarketing agent
Best Leads Solutions
06.2017 - 02.2018
Sales Advisor
MNG
01.2017 - 03.2017
Bachelor of Science -
Private Educational Unit Instituto Mara
Basic Education -
Santo Ángel de la Guarda Private Educational Unit
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