Nasly Tatiana Jerez Pinzon
International Business Administrator
Bogota
Summary
Experienced Professional in International Business Administration with experience in verification, operations management, and loan officer roles. Possessing a strategic mindset and a quick adaptability to new operational environments, I have a strong understanding of organizational processes and exceptional attention to detail. Ready to utilize and enhance problem-solving and analytical skills, whith excellent communication and project management abilities. Recognized throughout my career for a proactive approach in identifying and addressing issues, optimizing processes, and supporting team objectives.
Overview
10
10
years of professional experience
2
2
Languages
Work History
Rental operations manager
Ontourcampervans
11.2023 - 10.2024
- Manage booking systems or software to facilitate efficient calendar management and transaction processing with agencies and guests
- Addressing rental issues such as vans breakdowns, maintenance (MOT, taxes), or logistical challenges promptly and effectively
- Handling inquiries, resolving issues, and ensuring a positive customer experience throughout the rental process
- Handle refund requests from customers or agencies due to cancellations, changes, or other reasons
Studio Game presenter
Amazing Gaming
09.2022 - 07.2023
- Responsible for facilitating and guiding participants through various games or competitions in an online platform, explaining the rules and mechanics of the game, and engaging with players in real-time through chat interfaces
Verification Agent
Teleperformance
08.2020 - 02.2022
- Identify any fraudulent activity in relation to document authenticity or customer transactions
- Demonstrated strong problem-solving abilities in addressing complex cases or discrepancies found during document verification processes.
- Supported new hires through mentorship opportunities, sharing expertise in document analysis techniques and workflow management strategies for success in their role as a Verification Agent.
- Maintained strict confidentiality of sensitive information while handling personal records, credit reports, and other private data.
Administrative assistant
Aries
06.2017 - 02.2019
- Saving records of customer interactions, processed customer accounts and filed documents
- Maintaining detailed records of daily executed transactions
- Processing withdrawals and payment transactions
Loan officer
Fundación De la Mujer
08.2014 - 01.2017
- Examined customer loan applications for loan approvals and denials.
- Conducted thorough credit analysis to minimize risk exposure for the financial institution.
- Developed strong relationships with customers through high levels of customer service.
- Maintained strict confidentiality of bank records and client information.
- Proactively identified solutions for customers experiencing credit issues.
Education
International Business Adminitration - Business Administration
Coorporacion Universitaria Remington
Colombia 05.2009 - 05.2014
International trade - International Business
Coorporacion Universitaria Remington
Colombia, Colombia 06.2013 - 05.2014
Online Course - Fraud Prevention And Disputes Resolutions
Udemy
05.2001 -
Online Course - Anti Money Laundering, KYC And Compliance.
Udemy
05.2001 -
Online Course - Data Analysis And Power BI
Udemy
05.2001 -
Skills
MS office
Personal Information
Nationality: Colombian
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Software
MS office, Zendesk
Timeline
Rental operations manager
Ontourcampervans
11.2023 - 10.2024
Studio Game presenter
Amazing Gaming
09.2022 - 07.2023
Verification Agent
Teleperformance
08.2020 - 02.2022
Administrative assistant
Aries
06.2017 - 02.2019
Loan officer
Fundación De la Mujer
08.2014 - 01.2017
International trade - International Business
Coorporacion Universitaria Remington
06.2013 - 05.2014
International Business Adminitration - Business Administration
Coorporacion Universitaria Remington
05.2009 - 05.2014
Online Course - Fraud Prevention And Disputes Resolutions
Udemy
05.2001 -
Online Course - Anti Money Laundering, KYC And Compliance.
Udemy
05.2001 -
Online Course - Data Analysis And Power BI
Udemy
05.2001 -
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