NASIBA SOBIROVA
Denver
Summary
Dynamic professional with extensive experience at The Broadmoor, excelling in customer service and problem-solving. Proven track record of enhancing guest satisfaction by 20% through effective training and operational collaboration. Skilled in time management and organisational strategies, consistently delivering exceptional results in high-pressure environments.
Overview
25
25
years of professional experience
Work History
Senior Front Office Specialist
The Broadmoor
Colorado Springs
08.2023 - 08.2024
- Oversaw front desk operations, facilitating check-in/check-out for over 500 guests monthly and enhancing guest satisfaction by 20%.
- Enhanced customer satisfaction by 25% through effective training and supervision of front desk staff on best service practices.
- Processed over 100 cash and credit card transactions daily with 99% accuracy and exceptional customer service.
- Collaborated with 3 teams to optimize hotel operations, enhancing guest satisfaction scores by 15% over 6 months.
- Addressed and mediated guest complaints, achieving a 90% resolution rate within 24 hours.
Guest Relations Hostess
Kempinski Hotel Group
Riga
04.2023 - 07.2023
- Greeted guests upon arrival, ensuring a warm and welcoming atmosphere.
- Facilitated guest inquiries, providing timely and accurate information.
- Managed reservation systems to streamline guest check-in processes.
- Coordinated with staff to fulfill special guest requests efficiently.
- Assisted in organizing hotel events, enhancing guest experiences through involvement.
- Handled guest feedback, addressing concerns to improve satisfaction levels.
Food and Beverage Specialist
Rosamar Hotel&Spa
Lloret de Mar
06.2022 - 09.2022
- Led a high-volume bar, surpassing sales goals by 20% through innovative promotions and exceptional customer service.
- Designed 15+ tailored cocktail menus, boosting customer satisfaction by 30% through personalized experiences.
- Delivered outstanding customer service to over 100 patrons daily while ensuring a spotless bar environment.
- Coached new bartenders on menu items and drink preparations, leading to a 20% improvement in customer service ratings.
- Oversaw inventory management and ordering for bar supplies, reducing supply shortages by 30%.
Sushi Chef
Marupes Pizza and Sushi
Riga
08.2020 - 06.2022
- Prepared over 150 seafood dishes daily as a line cook, ensuring high quality and consistency for 2 years.
- Executed and crafted over 50 seafood dishes daily in a bustling kitchen, receiving positive feedback from customers.
- Streamlined inventory management and optimized menu planning, boosting seafood special sales by 15%.
- Facilitated collaboration with kitchen team, reducing service times by 20% and enhancing customer satisfaction.
- Successfully trained 10 new kitchen staff on seafood preparation techniques, reducing food waste by 20%.
Sales Manager
X- Com
Tashkent
12.1999 - 08.2020
- Developed strategic sales plans to enhance market presence and drive revenue.
- Managed and trained a diverse sales team to improve performance and engagement.
- Analyzed market trends to identify opportunities for product expansion and growth.
- Fostered relationships with key clients to ensure satisfaction and loyalty.
- Oversaw inventory management to align supply with customer demand effectively.
Education
Associate Degree - Organizational Administration
Computer Systems Institute
Boston, MA07-2026
ESL - English as a second language
Colorado school of English
Denver, Colorado05.2025
Bachelor degree - Hospitality Management and Business administration
Turiba University
Riga, Latvia06.2023
Managing Front Office Operations - Hospitality management
American Hotel & Lodging Educational Institute
Orlando, Florida03.2023
Architecture and Urban Design -
Yeoju Technical University
Tashkent, Uzbekistan09.2019
Diploma of Fine art - Fortepiano And Fine Art
High School of Music And Art
Tashkent, Uzbekistan06-2018
High school level -
Lyceum under the Uzbekistan World State world languages
Tashkent, Uzbekistan05.2018
Skills
- Customer service
- Problem solving
- Time management
- Communication
- Multitasking
- Computer literacy
- Organizational skills
- Training and development
Languages
- English
- Russian
- Uzbek
- Spanish
- French
Timeline
Senior Front Office Specialist
The Broadmoor
08.2023 - 08.2024
Guest Relations Hostess
Kempinski Hotel Group
04.2023 - 07.2023
Food and Beverage Specialist
Rosamar Hotel&Spa
06.2022 - 09.2022
Sushi Chef
Marupes Pizza and Sushi
08.2020 - 06.2022
Sales Manager
X- Com
12.1999 - 08.2020
Associate Degree - Organizational Administration
Computer Systems Institute
ESL - English as a second language
Colorado school of English
Bachelor degree - Hospitality Management and Business administration
Turiba University
Managing Front Office Operations - Hospitality management
American Hotel & Lodging Educational Institute
Architecture and Urban Design -
Yeoju Technical University
Diploma of Fine art - Fortepiano And Fine Art
High School of Music And Art
High school level -
Lyceum under the Uzbekistan World State world languages