Summary
Overview
Work History
Education
Skills
Timeline
Generic

Naomi Moore

Aurora

Summary

Healthcare administrative professional with hands-on experience in a hospital setting supporting patient access, registration, and service coordination in high-volume environments. Currently working as a Guest Relations Associate at a children’s hospital, where I assist patients and families both in person and over the phone, navigate electronic health records, and coordinate with multiple departments to ensure accurate information and smooth patient flow. Known for strong multitasking abilities, attention to detail, and maintaining confidentiality while handling sensitive patient information. Brings over three years of customer service experience, with a calm, patient-centered approach and a strong willingness to learn insurance, referral, and authorization processes to continue growing within healthcare administration.

Overview

2
2
years of professional experience

Work History

Guest Relations Assistant

Children's Hospital Colorado
Broomfield & Highlands Ranch
07.2025 - Current
  • Serve as the first point of contact for patients, visitors, and families in a hospital setting, providing professional, compassionate, and efficient support.
  • Perform patient registration and check-in duties, ensuring accurate demographic information and smooth appointment flow.
  • Navigate the EPIC electronic health record system to locate appointments, coordinate across departments, and support patient access needs.
  • Assist patients with directions, scheduling questions, and general inquiries while maintaining HIPAA compliance and patient confidentiality.
  • Communicate effectively with clinical and non-clinical departments to ensure patients arrive at the correct location on time.
  • Adapt quickly to changing situations in a high-volume healthcare environment while maintaining professionalism and attention to detail.

Retail Sales Associate

Walgreens
Highlands Ranch
03.2024 - 04.2025
  • Provided consistent, high-quality customer service in a fast-paced retail environment, assisting customers with purchases, questions, and concerns.
  • Operated point-of-sale (POS) systems to process transactions accurately, including cash, card payments, returns, and exchanges.
  • Maintained a clean, organized sales floor and stocked merchandise to ensure product availability and a positive customer experience.
  • Assisted customers with locating products and resolving issues, using strong communication and problem-solving skills.
  • Managed multiple tasks efficiently during high-volume periods while maintaining professionalism and attention to detail.
  • Followed company policies related to safety, accuracy, and customer service standards.

Education

High School Diploma -

Rangeview High School
Aurora, CO
05-2025

Skills

  • Multi-Line Phone System Operation
  • Call Routing & Message Management
  • Customer & Patient Service
  • Department Coordination
  • Conflict Resolution
  • Fast-Paced Environment Adaptability
  • Professional Communication
  • Independent & Team-Based Work
  • EPIC charting
  • Complaint handling
  • Hospitality industry experience
  • Multitasking Abilities

Timeline

Guest Relations Assistant

Children's Hospital Colorado
07.2025 - Current

Retail Sales Associate

Walgreens
03.2024 - 04.2025

High School Diploma -

Rangeview High School
Naomi Moore