Naomi Lackey
Sedalia
Summary
Results-driven manager with proven expertise in overseeing daily operations, enforcing customer service standards, and ensuring compliance. Exceptional time management and conflict resolution skills enhance overall productivity and service quality.
Overview
23
23
years of professional experience
Work History
Manager
Olympus Glass LLC
Denver
03.2024 - Current
- Oversaw daily operations to ensure efficiency and productivity across all departments.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
Front Desk Receptionist
CRL
Denver
10.2022 - 03.2024
- Greeted visitors and directed them to appropriate departments.
- Managed multi-line phone system and routed calls efficiently.
- Organized and maintained front desk area for professionalism.
- Processed incoming and outgoing mail and packages promptly.
- Responded to inquiries and provided information to clients effectively.
- Developed relationships with vendors for supply management needs.
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Signed for packages, recorded deliveries, and distributed to personnel.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
Server Supervisor
lobster dogs food truck
Denver
09.2021 - 09.2022
- Supervised daily operations of restaurant to ensure smooth service flow.
- Managed customer inquiries and resolved issues to enhance dining experience.
- Oversaw inventory control to maintain stock levels for dining services.
- Ensured compliance with health and safety regulations in the dining area.
- Managed cash register transactions accurately and efficiently.
- Maintained cleanliness of the restaurant and kitchen areas.
Welder's Helper
Loanenbro
Lusk
09.2019 - 04.2021
- Assisted welders in preparing materials and workstations for welding tasks.
- Operated tools and equipment to support welding operations safely and effectively.
- Handled the organization and maintenance of welding supplies and equipment.
- Followed safety protocols to ensure a secure working environment for all staff.
- Maintained cleanliness of work area to promote efficiency and safety standards.
- Collaborated with welders to understand project specifications and requirements clearly.
- Organized and cleaned work area and tools.
- Operated hand tools, saws, routers and sanding equipment to prepare materials and finish project surfaces.
- Operated equipment with strong focus on safety and ground communication.
- Learned and mastered skilled trade specialties under guidance of expert mentors.
Janitor
Niobrara school
Lusk
03.2018 - 08.2019
- Maintained cleanliness of classrooms and hallways throughout the school.
- Operated cleaning equipment for efficient floor maintenance and sanitation.
- Implemented safety protocols for handling cleaning chemicals and supplies.
- Assisted in setup and cleanup of school events and activities.
- Managed waste disposal and recycling processes within the school facilities.
- Sweep, mop and vacuum floors of all areas.
- Empty wastebaskets and trash containers.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Mopped and waxed floors, dusted, deep cleaned bathrooms and removed trash to keep buildings in clean and orderly condition.
- Kept building interiors appealing with routine deep cleaning of high-traffic areas.
Housekeeping Cleaner
Covered Wagon
Lusk
05.2016 - 07.2017
- Maintained cleanliness in guest rooms and common areas daily.
- Utilized cleaning equipment and supplies effectively and safely.
- Followed detailed cleaning checklists to ensure thoroughness.
- Reported maintenance issues promptly to management for resolution.
- Ensured proper inventory management of cleaning supplies and tools.
- Adhered to health and safety regulations in all cleaning activities.
- Cleaned and sanitized bathrooms, replenished supplies such as soap and toilet paper.
- Swept and mopped floors, cleaned carpets, dusted furniture and fixtures.
- Checked all equipment to ensure proper functioning prior to use.
- Transported trash to designated disposal areas.
- Stocked linen closets with fresh supplies of towels and linens.
- Emptied wastebaskets and replaced liners.
- Adhered strictly to health regulations regarding sanitation practices in the workplace.
Paraprofessional
Doulas County Transportation
Castle Rock
08.2005 - 03.2016
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
- Monitored all special needs students on bus to and from Home to school then school to home.
Teacher's Assistant
Castle Academy
Castle Rock
02.2003 - 05.2005
- Supported classroom activities and organized educational materials for teachers.
- Supervised students during recess and ensured a safe environment.
Education
High School Diploma -
Douglas County High School
Castle Rock, CO05-2004
Skills
- Customer service standards
- Vendor relationship management
- Health and safety regulations
- Conflict resolution
- Effective communication
- Time management
- Problem solving
- Attention to detail
- Data entry
- Relationship building
- Goal setting
- Work prioritization
- Customer service
- Emergency response
- Decision-making
Affiliations
I love to be outdoors and spending time with family and friends
Timeline
Manager
Olympus Glass LLC
03.2024 - Current
Front Desk Receptionist
CRL
10.2022 - 03.2024
Server Supervisor
lobster dogs food truck
09.2021 - 09.2022
Welder's Helper
Loanenbro
09.2019 - 04.2021
Janitor
Niobrara school
03.2018 - 08.2019
Housekeeping Cleaner
Covered Wagon
05.2016 - 07.2017
Paraprofessional
Doulas County Transportation
08.2005 - 03.2016
Teacher's Assistant
Castle Academy
02.2003 - 05.2005
High School Diploma -
Douglas County High School