Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Naomi Kaneko Medina

Bogotá

Summary

I was raised in Japan, graduated from a university in the United States, and am currently based in Bogotá, Colombia. As a trilingual professional fluent in Japanese, Spanish, and English, with a multicultural background, I am confident in my adaptability and communication skills. After graduation, I returned to Japan and joined the infectious disease response team at the Tokyo Metropolitan Government, where I was responsible for patient interactions, data management, double-checking tasks, and escalation handling. This experience further enhanced my decision-making abilities, sense of responsibility, and teamwork skills in high-pressure situations. Additionally, I have a deep appreciation for the excellence of Japanese hospitality and customer service, and I strive to embody these values in every role I undertake.

Overview

3
3
years of professional experience

Work History

Salon Receptionist

Rosie Beauty Studio
05.2024 - Current
  • Managed customer reservations via email and phone, along with reception and guidance upon arrival.


  • Oversaw social media accounts and conducted marketing activities.


  • Currently pursuing studies to obtain a nail specialist certification.


  • Enhanced customer satisfaction by leveraging Japanese hospitality and service principles.


  • Facilitated smooth interactions with international clients using Spanish and English skills.


  • Accurately processed payments and maintained balanced cash registers daily.

Mystery Shopper

Freelancer
09.2023 - 04.2024
  • Conducted evaluations of over 50 criteria, including store appearance, cleanliness, product displays, and customer service, for various stores within shopping centers.


  • Specialized in assessing customer service for foreign visitors in stores frequented by international tourists.


  • Entered stores as a customer to comprehensively evaluate services, from initial interaction to post-purchase follow-up.


  • Compiled detailed reports of findings and submitted them to clients.

Operations Coordinator

Staff First Co., Ltd.
01.2022 - 04.2023
  • Assisted COVID-19 patients requesting hotel quarantine facilities under the Tokyo Metropolitan Government.


  • Joined as a general operator, proactively acquired knowledge on handling irregular cases and escalation processes, and later served as an Assistant Team Leader, overseeing double-check tasks and managing escalations.


  • Strengthened responsibility and decision-making skills in high-pressure situations.

Education

Associate of Arts - Biblical & Theological Studies

South Florida Bible College & Theological Seminary
Florida, U.S.A.
12.2021

English Language School - English Language And Literature

International Preparatory School
Florida, U.S.A.
04.2019

High School Diploma -

Asuka High School
Tokyo, Japan
03.2016

Skills

  • Administrative and Operational Management
  • Leadership and Team Collaboration
  • Problem-Solving and Decision-Making
  • Analytical and Evaluation Skills
  • Customer Service Excellence
  • Attention to Detail

Languages

Japanese
Native language

Timeline

Salon Receptionist

Rosie Beauty Studio
05.2024 - Current

Mystery Shopper

Freelancer
09.2023 - 04.2024

Operations Coordinator

Staff First Co., Ltd.
01.2022 - 04.2023

Associate of Arts - Biblical & Theological Studies

South Florida Bible College & Theological Seminary

English Language School - English Language And Literature

International Preparatory School

High School Diploma -

Asuka High School
Naomi Kaneko Medina