Naomi Alexander
Denver
Summary
Agile and adaptable staff leader with a motivational approach and upbeat nature. I am an analytical problem-solver with a talent for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building to enhance employee engagement and boost performance.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Service District Educator
Ulta Beauty
05.2024 - Current
- Business staffing and support, Team development and accountability, Management of Stylist education, Business acumen tracking, growth and development, Customer relations, satisfaction and retention, Evaluated employee performance and conveyed constructive feedback to improve skills.
Assistant Manager/ Customer Service Coordinator
Hair Club
02.2023 - 02.2024
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service, Developed loyal and highly satisfied customer base through proactive management of team and customer service strategies, Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs, Mentored team members to enhance professional development and accountability in workplace, Reviewed sales and gross profit report to assess company efficiency, Evaluated employee performance and conveyed constructive feedback to improve skills, Business acumen tracking, growth and development, Managed a client membership base of over 300 guests.
Executive Director
Empire Beauty School
06.2022 - 02.2023
- Leadership Providing guidance and structure for staff and future professionals, Daily operations of Education, Oversees training and school events, Developing and presenting course material, Founded performance- and merit-based evaluation system to assess staff performance.
Learning Leader / Educator
Paul Mitchell The School Denver
09.2020 - 06.2022
- Teaching future professionals in aspects of their chosen profession hair, skin and nails, Providing direction, support and guidance for success upon completion of their program, Ensures that the business is safe, clean and sanitary, Building stable relationships with clients and team members, Leadership and mentoring, Developed lesson plans, instructional materials and written practice tests for and training courses.
Salon Suite Owner / Hairstylist
Elevation Hair Studio
05.2019 - 09.2020
- Managed day-to-day business operations, Enhanced operational efficiency and productivity by managing budgets, accounts, and costs, Consulted with customers to assess needs and propose optimal solutions, Providing guest services, fostering an enjoyable and high-performing work environment, Inventory management, sales, marketing.
TSA Homeland Security
Denver International Airport
01.2019 - 05.2020
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries, Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage, Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction, Authenticated boarding passes, identification, and passports to prevent fraudulent travel, Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
Salon Owner / Hairstylist
Salon On 4th
08.2011 - 10.2018
- Provided outstanding customer service while continuing to grow the business, Maintained a loyal customer base of over 100 clients, Managed inventory effectively to ensure high sales productivity, Trained staff in the use or sale of products, programs, promotions, and activities, Managed the budget ensuring a positive bottom line, Hiring, Marketing, and booking, Consulted with customers to assess needs and propose optimal solutions, Put together realistic budgets based upon costs and fees for successfully operating business.
Master Hairstylist
Volpe Salon & Day Spa
07.1997 - 10.2011
- Assessed customer hair texture, treatment history, and desired outcome to determine services required, Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment, Educated clients about products and self-maintenance for healthy hair based on needs and preferences, Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results, Conducted and maintained inventory and set up retail displays to attract guest attention resulting in increased sales, Investigated and resolved complaints to satisfy guests and maintain good business practices, Observed cosmetologists' work to critique quality of service, provide feedback and make suggestions for improvement, Coached and developed team members to deliver highest level of team culture, client satisfaction and salon performance.
Education
Cosmetology -
SCTI
Sarasota, FL02.1992
Skills
- Operations Management
- Product and Service Knowledge
- Task Delegation
- Staff Training and Development
- Staff Supervision
- Team Motivation
- Business acumen
- Strategic Planning / Problem solving
- Customer Rapport
- Customer Relations
- Staff Development
- Customer Relationship Management (CRM)
- Staff Management
- Inventory management
Certification
- Florida cosmetology License
- Colorado cosmetology License
Timeline
Service District Educator
Ulta Beauty
05.2024 - Current
Assistant Manager/ Customer Service Coordinator
Hair Club
02.2023 - 02.2024
Executive Director
Empire Beauty School
06.2022 - 02.2023
Learning Leader / Educator
Paul Mitchell The School Denver
09.2020 - 06.2022
Salon Suite Owner / Hairstylist
Elevation Hair Studio
05.2019 - 09.2020
TSA Homeland Security
Denver International Airport
01.2019 - 05.2020
Salon Owner / Hairstylist
Salon On 4th
08.2011 - 10.2018
Master Hairstylist
Volpe Salon & Day Spa
07.1997 - 10.2011
Cosmetology -
SCTI
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