NANCY ZULAY VELASQUEZ MENDOZA
Cúcuta
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
2
2
years of professional experience
1
1
Certification
Work History
ADMINISTRADOR
SENSORIAL EXPERIENCE PERFUMERIA
04.2024 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
RECEPCIONISTA
ELASER RADIOLOGOS S.A.S
12.2023 - 03.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
AUXILIAR EN SERVICIOS FARMACEUTICOS
DROGUERIA MI FARMA SAS
06.2023 - 09.2024
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Strengthened supplier relationships by negotiating favorable terms and managing contracts efficiently.
Education
TECNOLOGO EN REGENICIA DE FARMACIA - Medicinal And Pharmaceutical Chemistry
UNIVERSIDAD FRANCISCO DE PAULA SANTANDER
Cúcuta, Colombia03-2026
TECNICO AUXILIAR EN SERVICIOS FARMACEUTICOS - FARMACIA
INSTITUTO BOLIVARIANO ESDISEÑOS IBES
Cúcuta, Colombia04-2023
Skills
- Customer service
- Data entry
- Attention to detail
- Recordkeeping and file management
- Office administration
- Decision-making
- Team building and leadership
- Personable and approachable
- Data confidentiality
- Team collaboration
- Fast learner
- Time management
- Computer skills
- Verbal and written communication
- Product and service sales
Certification
- First Aid Certification
- Certification in customer service
Languages
English
Elementary
Timeline
ADMINISTRADOR
SENSORIAL EXPERIENCE PERFUMERIA
04.2024 - Current
RECEPCIONISTA
ELASER RADIOLOGOS S.A.S
12.2023 - 03.2025
AUXILIAR EN SERVICIOS FARMACEUTICOS
DROGUERIA MI FARMA SAS
06.2023 - 09.2024
TECNOLOGO EN REGENICIA DE FARMACIA - Medicinal And Pharmaceutical Chemistry
UNIVERSIDAD FRANCISCO DE PAULA SANTANDER
TECNICO AUXILIAR EN SERVICIOS FARMACEUTICOS - FARMACIA
INSTITUTO BOLIVARIANO ESDISEÑOS IBES
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