Nancy Tranzow
Thornton,CO
Summary
Driven leader with a robust background in health equity and community empowerment. Excelled in partnership development and grant writing, enhancing resource accessibility and fostering community engagement. Achieved significant advancements in health equity, supervising teams and advocating for underserved communities. Skilled in event management and advocacy, committed to impactful outreach and meaningful change.
Overview
16
16
years of professional experience
Work History
Customer Care Manager
Adams County-Riverdale Animal Shelter
02.2024 - 07.2024
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Collaborated with cross-functional teams to address customer concerns, resulting in a holistic approach to problem solving.
- Introduced innovative strategies for improving customer support systems, enhancing overall customer experience.
- Mentored new hires, fostering growth and professional development within the team.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Established positive relationships with clients, leading to increased customer loyalty and retention.
- Facilitated open communication between team members, promoting a supportive work environment that encouraged collaboration and innovation.
- Oversaw daily operations of the customer care team, allocating resources efficiently to meet business goals.
Health Equity Coordinator
Adam County Public Health/PEG
01.2023 - 08.2024
- Ensured health equity goals were reached within Adams County with a focus on Covid-19 resources, while creating partnerships that carried over to the HESI division at Adams County.
- Created language for outreach and encouraged trust building and community empowerment and engagement.
- Supervised 5 health equity liaisons in order to troubleshoot any issues that arise which create barriers to equity and community resources and discover solutions to those issues.
- Provided feedback to language and actions that may be detrimental to community trust building. Advocate for community centered outreach and ensure our communities voices are being heard.
- Worked on a heat map distribution to discover where resource and outreach islands occurred in order to direct efforts to offer available resources.
Health Equity Advocate
Tri-County Health Dept
07.2020 - 01.2023
- Evaluated of health disparities in Adams and Arapahoe County. Working with groups ranging from 2-20 to address such health equity issues, research, and problem solve solutions.
- Educated through presentations and discussions, the issues surrounding underserved communities in Adams and Arapahoe Counties, and how our approach and understanding of both cultural awareness and humility can help us partner with them to help improve outcomes.
- Educate through presentations and discussions, the issues surround underserved communities in Adams and Arapahoe Counties and how our approach and understanding of both cultural awareness and humility can help us partner with them to help improve outcomes.
- Daily research into current issues surround health disparities and inequities along with staying acutely aware of any events that may currently escalate health equity issues.
- Availability to guide members in various groups and educate on best practices.
CEO
ColoRADogs
12.2008 - 03.2020
- Developed and built non-profit Grant writing and fiscal management
- Partnered with communities and neighborhoods to empower residents and educate about legal rights and community services.
- Community outreach to identify those affected by racism and stereotyping and offering triage and long-term solutions to housing issues, financial stress, and medical bills for pets.
- Advocated for owners of pit bull type dogs who were affected by breed specific legislation and educated on laws that are passed based on social disapproval of cultures that affect underserved communities.
- Educated community organizations on how to dissect current ballot measures and their impact on communities who were struggling, and how to mitigate the impact of race or community- based measures that increased disparities.
- Lobbied local government to remove discriminatory bans that were directed at marginalized communities. Developed ballot measure and canvassed for repeal of BSL.
- Organized and developed diverse volunteer base and educated on social humility and cultural respect.
- Worked with local and national non-profits, legal, and humane organizations to evaluate biases in adoption/outreach programs and improve both outreach and outcomes for identified priority populations.
Education
Bachelor of Science - Environmental Health
Colorado State University
Fort Collins, CO12.2011
Bachelor of Science - Microbiology And Immunology
Colorado State University
Fort Collins, CO12.2011
Some College (No Degree) - Animal Science; Agricultural
Fresno State University
Fresno, CASome College (No Degree) - Communication
Fresno City College
Fresno, CASkills
Event Management
- Advocacy
- Volunteering
- Outreach
- Resource Management
- Partnership Development
- Grant writing
- Community Engagement
- Team Building
Timeline
Customer Care Manager
Adams County-Riverdale Animal Shelter
02.2024 - 07.2024
Health Equity Coordinator
Adam County Public Health/PEG
01.2023 - 08.2024
Health Equity Advocate
Tri-County Health Dept
07.2020 - 01.2023
CEO
ColoRADogs
12.2008 - 03.2020
Bachelor of Science - Environmental Health
Colorado State University
Bachelor of Science - Microbiology And Immunology
Colorado State University
Some College (No Degree) - Animal Science; Agricultural
Fresno State University
Some College (No Degree) - Communication
Fresno City College
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