Nancy Richardson

Spearheaded partnership initiatives to broaden client base for plumbing, HVAC, and pool/spa services.
Developed customized solutions for commercial clients in multifamily, hotel, and fitness sectors.
Performed market analysis to uncover growth opportunities and elevate brand visibility.
Enhanced brand presence through targeted campaigns and strategic networking events.
Negotiated contracts and managed key accounts to secure client satisfaction and repeat business.

Cultivated strategic partnerships to drive business growth.

Conducted market research to identify emerging trends and target potential clients.

Oversaw client relationships to maintain satisfaction and promote retention.

Executed pre-close and closeout accounting while managing resident delinquencies and evictions.
Completed audits, financial reports, and property inspections for operational integrity.
Processed move-ins, move-outs, and lease renewals to optimize occupancy levels.
Achieved high leasing expectations through strong resident retention initiatives.
Managed invoice processing for timely vendor payments to enhance service delivery.
Performed market surveys and developed a lease expiration matrix for proactive management.
Oversaw lead management and followed up with prospects to facilitate leasing success.

Managed daily operations across multiple properties, ensuring compliance with regulations and streamlined processes.

Achieved high resident retention rates while consistently meeting leasing expectations.

Supervised leasing processes and tenant onboarding to streamline integration.

Coordinated maintenance requests to achieve timely resolutions, enhancing resident satisfaction.

Handled vendor payments, conducted market surveys, and processed lease renewals to maintain operational effectiveness.

Conducted financial reporting and property inspections to maintain standards.

Managed resident delinquencies, evictions, and legal notices to uphold regulations.

Worked with ownership and Asset Manager to develop scopes on Cap X projects. Maintained property occupancy by effectively retaining residents and successfully marketing property to attract new residents. Supervised property managers and maintenance staff including delegating work, reviewing work, maintaining deadlines, training and scheduling. Conducted market analysis to set weekly & monthly property goals. Increased revenue while maintaining controllable
expenses including revenue collections and delinquency control.Maintained delinquency under 3 percent as Assistant Property Manager.

Directed budget development and cost control, aligning financial resources with sales and marketing initiatives.

Led team in managing resident communication and daily property management tasks.

Ensured compliance with company policies through oversight of daily operations.

Coordinated training programs for new staff across multiple properties, improving service delivery and staff performance.

Managed vendor relationships to uphold quality service standards.

Implemented targeted marketing strategies, enhancing property visibility and driving occupancy rate growth.

Managed prospect pipeline and lead follow-ups in CRM to enhance conversion rates

Monitored leasing performance and market trends to inform pricing strategies

Supported lease-up operations from pre-opening to stabilization, helping achieve occupancy goals

Processed move-ins, move-outs, and lease renewals with high accuracy

Coordinated unit readiness with maintenance to ensure timely turnover.

Assisted with marketing efforts, outreach, and resident retention initiatives

Handled delinquencies, evictions, legal notices, and vendor invoice processing

Prepared financial reports, audits, inspections, and lease expiration tracking

Coordinated property showcases to attract potential renters and boost occupancy rates.

Conducted property tours to showcase amenities and features to prospective tenants.

Guided clients through application processes, ensuring clarity and completeness of documentation.

Facilitated leasing paperwork orientations for new residents, enhancing onboarding experience.

Assisted clients with application processes by providing support and documentation.

Organized property showcases to engage potential renters and increase occupancy rates.

Maintained compliance with relevant regulations in all leasing activities.