Nancy Franco
Edwards
Summary
Detail-oriented professional with expertise in patient registration and client relationship building. Committed to enhancing patient experiences through efficient documentation management and exceptional communication.
Overview
3
3
years of professional experience
1
1
Language
Work History
Patient Access Representative
Vail Health
Edwards, CO
08.2025 - Current
- Managed patient registration processes, ensuring accuracy and efficiency in data entry.
- Assisted patients with insurance verification, resolving discrepancies promptly.
- Coordinated appointment scheduling, optimizing provider availability and patient access.
- Maintained confidentiality of sensitive patient information in compliance with HIPAA regulations.
Enrollment Specialist
Mountain Family Health Centers
Avon, CO
08.2023 - Current
- Updated, entered, and reviewed customer data.
- Communicated effectively via telephone, email, and in person with prospective customers.
- Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
- Conducted comprehensive applicant interviews to determine eligibility and fit for specific programs.
Education
High School Diploma -
Red Canyon High School
Edwards, CO04.2019
Skills
- Exceptional communication
- Customer service expertise
- Documentation management
- Strong organization
- Client relationship building
Languages
Spanish
Native or Bilingual
Timeline
Patient Access Representative
Vail Health
08.2025 - Current
Enrollment Specialist
Mountain Family Health Centers
08.2023 - Current
High School Diploma -
Red Canyon High School