Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Hi, I’m
Nancy Caterina
Jackson,New Jersey
Summary
Overview
11
years of professional experience
Work History
Jeffrey Silberberg, MD (RCCA)Freehold
Medical Office Assistant
09.2006 - 04.2017
Job overview
- Scheduled appointments for patients via phone and in person.
- Assisted with referrals and prepared medical records for patients.
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Maintained confidentiality of records relating to clients' treatment
- Collected co-pays and insurance data, applying full and proper payment to patient accounts.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Scheduled and confirmed patient appointments and consultations.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Communicated with patients with compassion while keeping medical information private.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Arranged hospital admissions for patients as required.
Education
NJ Real Estate CourseOnline
REALTOR from Real Estate
05.2021
University Overview
The Bryman School - Canoga Park, CA
CMA from Certified Medical Assistant
06.1975
University Overview
Skills
Customer Service
Communication
Computer/Data Entry
- Problem-Solving
- Multitasking and Organization
- Positive Attitude
- Understanding of Medical Terminology
- Inbound and Outbound Calling
- Customer Support
- Account Management
- Customer Complaint Resolution
- Multi-Line Phone Systems
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preferences
Work Preferences
I am currently interested in working 4 days a week, I have availability to work night shifts or evenings and I can work any day including weekends, I am looking for a remote work position.
Timeline
Medical Office Assistant
Jeffrey Silberberg, MD (RCCA)
09.2006 - 04.2017
NJ Real Estate Course
REALTOR from Real Estate
The Bryman School -
CMA from Certified Medical Assistant
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