Nancy Barrientos

• Assisted in patient preparation and management for dental procedures.
• Maintained sterilization of instruments and adherence to safety protocols.
• Supported dentists during examinations and treatments, ensuring smooth workflow.
• Educated patients on post-treatment care and oral hygiene best practices.
• Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, [Type], casts and impressions.
• Supported dentists during procedures during dental fillings, permanent, and temporary crowns and extractions.
• Performed dental X-ray imaging to enhance patient care and ensure comprehensive oral assessments.

• Worked independently to complete tasks while supporting team objectives.
• Learned new processes rapidly to ensure smooth workflow.
• Managed time efficiently in order to complete all tasks within deadlines.
• Facilitated referrals to external audiology providers to enhance timely access to hearing aids and essential supplies for elderly patients.
• Oversaw order tracking and conducted follow-ups to guarantee timely delivery and fulfillment.
• Facilitated daily communication and collaboration with in-office providers and speech language pathologists to enhance patient service delivery.

• Managed front desk operations, ensuring efficient patient check-in
• Provided exceptional customer service, addressing inquiries and resolving issues promptly.
• Coordinated communication between medical staff and patients, facilitating seamless information flow.
• Implemented improved visitor protocols, enhancing safety and satisfaction for patients and families.
• Supported administrative team with clerical tasks, contributing to overall office productivity.
• Corresponded with clients through email, telephone, or postal mail.
• Resolved customer problems and complaints.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

• Greeted patients during check-in processes.
• Collected payments efficiently.
• Answered phone inquiries promptly.
• Checked out patients and scheduled follow-up visits.
• Assisted new patients with insurance eligibility checks for pre-authorizations and submitted treatment-in-progress claims for existing patients.
• Processed billing for insurance claims and recorded payment postings.

• Oversaw high-volume call management for multiple pediatric dental, vision, and orthodontic practices.
• Managed appointment scheduling for incoming calls and facilitated reminders while providing assistance through the online chat system.

Resolved customer inquiries through phone and email communication, ensuring timely and accurate responses.