Nairo Alfonso Castro Sosa

Ingeniero en Sistemas con experiencia en Soporte Técnico IT, especializado en la resolución de incidencias, administración de infraestructura tecnológica y mejora continua de procesos. Capacidad para gestionar entornos híbridos (on-premise/cloud), garantizando la disponibilidad y seguridad de los sistemas.

Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.

Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than [Number] years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds.

Experienced with technical diagnostics and system maintenance. Utilizes problem-solving skills to ensure optimal equipment functionality. Strong understanding of collaborative teamwork and efficiency improvements.