Nadia Dunlap

• Facilitated efficient communication between team members to improve workflow.
• Provided excellent customer service, addressing inquiries and resolving complaints.
• Cleaned locker & studio rooms promoting a safe & germ free environment including the toilet
• Stocked locker rooms with shower supplies & toiletries; trash duties
• Communicated to manager what needed to be ordered product wise
• Organized stock room

• Enhanced customer satisfaction by providing exceptional service and timely order fulfillment.
• Learned to apply adaptability & flexibility by covering various roles within the business
• Became resilient during difficult setbacks
• Increased repeat business by remembering customer preferences and offering personalized recommendations.
• Built long standing relationships with vendors and clients
• Provided exceptional training to new employees for a smooth onboarding experience
• Allocated budgets and money
• Boosted sales with enticing product displays and effective cross-merchandising strategies.
• Tracked sales, profit, growth & loss
• Bought products from all over the country, visiting trade shows, and ensuring good quality products for my customers
• Website development; created shopify website
• Photographed products, edited photos, created product descriptions
• Social media management; facebook, Instagram
• Planning & logistics of events
• Designed and merchandised booth at trade shows
• Office duties; organization, ordering supplies, following up with vendors & clients
• Learned logistics & language of loans, work vehicles, and insurance
• Had an intern for 1 year & employees on contract
• Handled heavy lifting for setting up/tearing down at events
• Consistently met or exceeded sales targets through upselling techniques and suggestive selling strategies.
• Strengthened relationships with vendors, negotiating prices for better cost control and improved profit margins.
• Assisted customers in making informed decisions by offering accurate information about ingredients, allergens, and nutritional content.
• Assisted with visual merchandising initiatives that resulted in an aesthetically appealing retail environment.
• Successfully introduced new product lines into the retail space by researching market demand trends beforehand.
• Researched industry trends, incorporating innovative ideas into retail spaces for a competitive edge.
• Implemented creative visual merchandising strategies to maximize product exposure & customer curiosity
• Learned about the wholesale industry
• Increased customer satisfaction by providing friendly and efficient service in a fast-paced retail environment.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Was recruited by the VP of a company solely based off my service provided for their party
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
• Learned and followed local alcohol laws to keep restaurant compliant with regulations.
• Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
• Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
• Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
• Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
• Inspected dishes and utensils for cleanliness.
• Checked guests' identification before serving alcoholic beverages.
• Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

• Monitored clients' overall health and well-being and noted significant changes.
• Provided compassionate and patient-focused care to cultivate well-being.
• Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
• Transported clients to and from program, as well as activities during the day
• Planned calendar & organized events
• Recorded status and duties completed in logbooks for management.
• Guided patients to restroom to support bladder and bowel relief requirements.
• Entrusted to handle confidential and sensitive situations in professional matter.
• Supervised a group of 4-5 individuals at a time
• Created conflict resolution strategies
• Ability to think & act quickly in distressing situations
• Had to grieve a death in my group

• Cultivated warm relationships with regular customers.
• Typical duties of a server

*Server duties as listed in previous positions

• Advised customers on jewelry selection to enhance buying experience.
• Improved sales by building strong customer relationships.
• Maintained product knowledge, ensuring accurate information for client inquiries.
• Learned history about different eras of jewelry
• Assisted close friend with the process of finding her dream engagement ring
• Participated in store events
• Conducted trend research

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted in buying trips to Las Vegas
• Assisted with hiring, training and mentoring new staff members through regular staff meetings & role playing.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Worked with spreadsheets to allocate money to various brands based off sales
• Rotated merchandise and displays to feature new products and promotions.
• Created unique store window displays
• Planned & hosted store events for customers
• Approved regular payroll submissions for employees.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
• Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
• Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
• Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
• Conducted market research to better understand local consumer base, tailoring store offerings to meet their needs.
• Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
• Implemented innovative programs to increase employee loyalty and reduce turnover.

• Delivered specialized support, tailoring solutions to meet unique client needs.
• Motivated by sales goal, #2 in department; received award at annual company party
• Created & implemented merchandising plans
• Created an entire professional wardrobe for high end clients looking for suits, investing $2-3+K
• Improved service delivery by leveraging specialized knowledge and skills.
• Built personal client list
• Participated in online trainings to gain product knowledge

• Managed store opening and closing to maintain security and operations continuity.
• Worked closely with manager
• Assisted customers with inquiries to improve satisfaction and loyalty.
• Maintained inventory levels by conducting regular stock checks.
• Ensured & maintained boutique was presentable & easy to navigate
• Supported sales associates in achieving daily sales goals.
• Ensured store cleanliness and safety to create a welcoming environment.
• Facilitated transactions by operating cash registers accurately.
• Restocked shelves to ensure product availability.
• Implemented loss prevention strategies to reduce theft incidents.
• Assisted in visual merchandising to boost product appeal.
• Conducted cash audits to maintain financial accuracy.
• Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
• Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
• Engaged with customers to build rapport and promote long-term loyalty for increased sales.
• Collaborated with the management team on implementing strategies to achieve store''s monthly sales targets.
• Engaged with local community through events, enhancing store's reputation and customer base.
• Marked-down clearance items and relocated merchandise to proper store areas.

• Collaborated with cross-functional teams to develop effective marketing & merchandising strategies, increasing brand recognition
• Implemented seasonal floor plans for various departments throughout the store according to company guidelines while maintaining aesthetic appeal for customers
• Enhanced product visibility by implementing strategic merchandising techniques and store layouts.
• Supported buyers in making informed decisions by conducting thorough research on market trends and consumer preferences.
• Conducted regular competitor analyses, identifying opportunities for growth and differentiation within the market.
• Organized merchandise racks by size, style, and season
• Proposed new ideas and concepts to enhance merchandise displays.
• Was chosen to work 1 on 1 with owner of company's daughter