Open To Work
Meysi Zelaya
Pediatric Associates
North Miami Beach
2
Languages
1
Certification
14
years of professional experience
Medical Receptionist managing patient check-in, insurance verification for 100+ checks per week, appointment scheduling, and eClinicalWorks documentation in a fast-paced front office. Supports providers by coordinating referrals, prior authorizations, forms, and patient communications while scheduling and confirming 30+ appointments per day and keeping records accurate and HIPAA-compliant. Delivers calm, bilingual service in English and Spanish that helps patients and families move through visits smoothly.
Work History
Medical Receptionist
7 Months- Coordinate 100% of daily appointments while keeping provider schedules organized and visit confirmations current.
- Handle 30+ patient calls per day using a multi-line phone system to route inquiries and appointments.
- Greet patients and families, deliver attentive front-desk service, and create a welcoming first impression.
- Verify insurance eligibility, collect copayments, and process payments accurately at the front desk.
- Maintain patient records in eClinicalWorks (eCW) while upholding HIPAA compliance and record accuracy.
- Support providers and clinical staff with patient flow, referrals, forms, and prior authorizations.
- Coordinate referrals, faxes, and patient communications with external facilities and specialists.
Lead Pharmacy Technician/Supervisor
6 Years 6 Months- Managed prescription accuracy rate across daily fulfillment, balancing speed, quality, and patient safety.
- Processed 600+ prescription orders per shift while maintaining accuracy and timely fulfillment in a high-volume veterinary pharmacy.
- Supervised and mentored pharmacy technicians, coordinated team scheduling, and provided training and performance guidance.
- Coordinated with veterinarians, clients, and internal departments to resolve issues and maintain excellent service.
- Monitored department KPIs, inventory levels, and operational reports to support efficiency and compliance.
- Handled escalated customer concerns with professionalism, empathy, and care.
- Maintained workflow coordination across daily pharmacy operations to keep prescription fulfillment moving smoothly.
Pharmacy Technician
5 Years 8 Months- Prepared medications for pharmacists and assisted with daily dispensing and medication preparation tasks.
- Maintained organized medication stock, restocked supplies, and supported pharmacy inventory control.
- Delivered accurate front-line customer service while educating patients on prescription pickup and pharmacy procedures.
- Coordinated daily workflow with pharmacists to keep prescription processing moving smoothly across the pharmacy.
- Applied pharmacy law & regulation and controlled substance handling practices during routine dispensing support.
Education
High School Diploma
Skills
Appointment scheduling
Insurance verification
eClinicalWorks (eCW)
HIPAA compliance
Medical records management
Prescription processing
Medication preparation
Pharmacy inventory control
Workflow coordination
Team scheduling
Medication dispensing
Point-of-sale transactions
Pharmacy law & regulation
Controlled substance handling
Pharmacy billing
Prior authorization processing
Pharmacy software
Certification
Registered Pharmacy Technician (RPhT), Florida Board of Pharmacy
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Medical Receptionist
Pediatric Associates
02.2026 - CurrentRead More
Lead Pharmacy Technician/Supervisor
Allivet Pharmacy
08.2019 - 02.2026Read More
Pharmacy Technician
Walgreens
03.2013 - 11.2018Read More
North Miami Beach Senior High
High School Diploma
Read More
Work Preference
Job Search Status:
Open to work
Work Type
Full TimePart Time
Location Preference
Remote
Minimum Desired Compensation
$24/hr
Important To Me
Work-life balanceHealthcare benefitsPaid time offWork from home optionCareer advancement