Microsoft Office Suite
MYUNGSUK JIMENEZ DURE
Customer Service Specialist
bogota
Summary
Dedicated customer service professional with 4 years of experience in consistently enhancing customer satisfaction. Skilled in effectively communicating with clients, analyzing complex issues, and resolving them while meticulously documenting account interactions. Versatile and adaptable, comfortable thriving in high-volume, high-pressure environments.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Customer Service
24/7 intouch
02.2021 - 04.2024
- Resolve customer complaints with professional and empathetic communication skills
- Collaborated with team members to streamline processes and improve customer satisfaction
- Demonstrated patience and problem solving skills to effectively assist a diverse customer base
- Managed a high volume of messages, calls and emails providing timely and efficient assistance
- Join the support team for newcomers who are being trained in the role
- I was promoted to the safety department, responsible for managing cases, applying flags to user accounts, and removing accounts from the platform based on the gravity of the violation
Customer Service
Teleperformance
12.2019 - 12.2020
- Handled customer inquiries, resolved issues, and provided product information in a timely manner
- Problem Solving: Understanding client needs to resolve issues.
- Active Listening: Paying attention to call details to identify requirements.
- Adaptability: Managing various responsibilities based on the type of inquiry (changes, questions, travel packages).
- Organization: Skill in managing multiple requests and changes in travel packages, ensuring customer needs are met.
- Open to feedback: Actively seeks and embraces constructive criticism to foster personal and professional growth.
Education
High School -
IED General Santander
01.2012 - 11.2017
Skills
Effective Communication
Organization and Time Management
Customer Service
Attention to Detail
Research Skills
Call center experience
References
Diego Duitama, Bilingual Agent, Bogota, Colombia, 3222709885, Esteban.duitama@gmail.com, Friends / co-worker, 01/01/06
Personal Information
- Age: 23
- Date of Birth: 03/31/01
- Nationality: Colombian
Software
CRM Software
Herramientas de Comunicación
Microsoft 365
Google Workspace
Timeline
Customer Service
24/7 intouch
02.2021 - 04.2024
Customer Service
Teleperformance
12.2019 - 12.2020
High School -
IED General Santander
01.2012 - 11.2017
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