Accomplishments
Work History
Overview
Education
Skills
Work Preference
Myriam Galvan Cueter

Myriam Galvan Cueter

Contador Publico
Monteria

Accomplishments

  • Orientación al resultado
  • Comunicación asertiva
  • Adaptación al cambio
  • Resolutiva

Work History

Coordinadora De Cartera

Clinica Central Ohl Ltda
Monteria
11.2019 - 10.2023
  • Accomplished multiple tasks within established timeframes.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Auxiliar De Contable

Vision Total Sas
Monteria
09.2018 - 10.2018
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Reconciled accounts and reviewed expense data, net worth, and assets.
  • Gathered financial information, prepared documents, and closed books.
  • Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
  • Used advanced software to prepare documents, reports, and presentations.
  • Managed cash flow effectively, ensuring all company liabilities were met in a timely manner and surplus funds were invested wisely.
  • Collaborated with external auditors during the annual audit process to provide necessary documentation and address any concerns or findings promptly.

Informador Comercial

Banco Davivienda
Monteria
08.2016 - 08.2018
  • Increased efficiency and team productivity by promoting operational best practices.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Asesor Comercial

Circulo de Viajes
Monteria
05.2016 - 08.2016
  • Trained staff on operating procedures and company services.
  • Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Created and maintained detailed database to develop promotional sales.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.

Asesor Integral

Colombia movil Tigo
Monteria
12.2012 - 08.2015
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Overview

11
11
years of professional experience
6
6
years of post-secondary education

Education

Especialista - Gerencia Financiera

Universidad Pontificia Bolivariana, Monteria
08.2022 - 10.2023

Profesional - Contador Público

Fundación Universitaria San Martin ,, Monteria
07.2010 - 12.2014

Skills

  • Strategic Planning
  • Best Practice Implementation
  • Document Control
  • Autonomous and Self-Directed
  • Problem Resolution
  • Verbal and Written Communication
  • Leadership and Change Management
  • Data Analysis and Modeling
  • Evaluate Performance
  • Negotiation

Work Preference

Important To Me

Work-life balance

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Myriam Galvan CueterContador Publico