Myra Llamas
Greenwood Village
Summary
Dynamic Sales Operations Manager, recognized for enhancing customer satisfaction and driving sales efficiency. Expert in customer relationship management and coaching, I led a high-performing team to exceed revenue goals while ensuring compliance with industry regulations. Proven ability to resolve conflicts and retain clients through innovative problem-solving strategies.
Overview
9
9
years of professional experience
Work History
Sales Operations Manager
Cure Solutions
Denver
02.2016 - 02.2025
- Developed strategies to improve customer service, increase sales efficiency, and maximize profits.
- Managed daily operations of the sales team including hiring, training, and performance evaluations.
- Resolved customer complaints regarding sales and service.
- Trained new staff members on proper sales techniques and procedures.
- Researched industry regulations related to sales practices in order to remain compliant.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Oversaw regional and local sales managers and staff.
- Coordinated promotional campaigns across multiple channels including print, digital, radio.
- Coached, developed and motivated team to achieve revenue goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Managed inventory and supplies to ensure materials were available when needed.
Education
Associate of Science - Fashion Merchandise
Prairie View A&M University
Prairie View, TX05-2001
Skills
- Customer relationship management
- Problem solving
- Team building
- Inventory management
- Effective communication
- Conflict resolution
- Coaching and mentoring
- Multitasking capacity
- Client retention
- Goal setting and achievement
- Customer service
Timeline
Sales Operations Manager
Cure Solutions
02.2016 - 02.2025
Associate of Science - Fashion Merchandise
Prairie View A&M University
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