Mykenna Bashaw
Colorado Springs
Summary
Dynamic supervisor with a proven track record in customer service, staff training, and operations management. Committed to enhancing team performance and customer satisfaction through effective communication and conflict resolution.
Overview
4
4
years of professional experience
Work History
Supervisor
Starbucks
Colorado Springs
10.2023 - Current
- Managed daily operations of the store, ensuring efficient service and product quality.
- Trained and mentored new baristas on customer service skills and beverage preparation techniques, improving overall service quality.
- Oversaw inventory management, maintaining stock levels for smooth operation.
- Implemented store policies that improved team collaboration and increased customer satisfaction.
- Monitored cash handling procedures to ensure accuracy and compliance with standards.
- Resolved customer complaints swiftly, maintaining a positive store environment.
- Collaborated with management to develop strategies for improving sales performance.
- Monitored employee productivity and provided feedback to enhance individual performance and team dynamics.
- Verified the accuracy of register tills at the beginning and end of shift.
Paraprofessional
Jeffco Public Schools
Arvada
08.2023 - 02.2025
- Assisted teachers in implementing lesson plans and classroom activities.
- Supported students with special needs in daily tasks and learning objectives.
- Managed classroom materials and organized educational resources effectively.
- Collaborated with staff to create a positive learning environment for all students.
- Monitored student behavior and provided guidance during activities and transitions.
- Maintained student records and documentation for individualized education plans.
- Applied positive reinforcement to redirect negative behaviors.
- Created and maintained positive relationships with students, parents, and colleagues.
- Helped students navigate and complete academic tasks to ensure their understanding.
- Assisted teachers with planning and preparing lessons for students.
- Supervised small groups of students during instruction time.
- Assisted with the implementation of students' individualized IEPs at the discretion and direction of teachers and administrators.
Server
Landry's Seafood Restaurant
Denver
12.2021 - 07.2023
- Provided exceptional customer service in a fast-paced dining environment.
- Guided guests through menu options and daily specials effectively.
- Demonstrated enthusiasm and in-depth knowledge of menu and products to enhance guest experience.
- Managed multiple tables while ensuring attention to detail and high service quality.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Trained new servers on restaurant policies and service standards efficiently.
- Resolved guest complaints professionally, contributing to overall customer satisfaction.
- Maintained cleanliness and organization of dining area throughout shifts.
- Performed opening and closing duties such as setting up the dining area and restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
Education
High School Diploma -
Wheat Ridge High School
Wheat Ridge, CO05-2021
Skills
- Inventory management
- Staff training
- Cash handling
- Customer interaction
- Policy implementation
- Relationship management
- Sales strategy
- Team collaboration
- Behavior guidance
- Time management
- Customer service
- Record keeping
- Conflict resolution
- Effective communication
- Operations management
- Goal oriented
- Policy development
- Coaching
Timeline
Supervisor
Starbucks
10.2023 - Current
Paraprofessional
Jeffco Public Schools
08.2023 - 02.2025
Server
Landry's Seafood Restaurant
12.2021 - 07.2023
High School Diploma -
Wheat Ridge High School