Mykalah Lulich
Windsor,CO
Summary
Dynamic shift leader with a proven track record at Baskin Robbins Ice Cream, excelling in team leadership and problem-solving. Successfully trained new employees, enhancing service quality and customer satisfaction. Expert in cash handling, ensuring accuracy and minimizing discrepancies. Recognized for fostering a positive workplace culture and achieving production goals through effective collaboration.
Overview
2
2
years of professional experience
Work History
Shift Leader
Baskin Robbins Ice Cream
12.2023 - 08.2025
- Assisted in training new team members on operational procedures and safety protocols.
- Monitored inventory levels and communicated restock needs to ensure product availability.
- Collaborated with team to maintain cleanliness and organization of workstations.
- Supported management in achieving daily production goals through effective teamwork.
- Handled customer inquiries and resolved issues to enhance overall service experience.
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Education
High School Diploma -
Windsor High School
Windsor, CO05-2025
Bachelor of Science - Biology Pre-Med
University of Louisiana At Lafayette
Lafayette, LA05-2029
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
Timeline
Shift Leader
Baskin Robbins Ice Cream
12.2023 - 08.2025
High School Diploma -
Windsor High School
Bachelor of Science - Biology Pre-Med
University of Louisiana At Lafayette