Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.
Maintained high safety standards to ensure secure workplace for all employees and visitors.
Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Customer Service Representative/Keyholder
Kailua Mini Storage
08.2021 - 05.2023
Handled multi-line calls and emails, providing customer support and facilitating transactions.
Built strong client relationships and maintained a safe and welcoming reception area.
Managed client information in compliance with federal standards, processed payments, provided administrative support, and bookkeeping support.
Coordinated calendars, appointments, office inventory, and mail. Screened visitors for security purposes and ensured correct document formatting.
Addressed client complaints and managed product inventory and shipping orders.
Organized storage areas, supervised schedules, and oversaw online auctions.
Communicated with clients in order to manage delinquent accounts and arrange debt repayment. Facilitated travel arrangements. Handled payroll for shareholders and vendor payments.
Private Nanny
Privately Employed
05.2017 - 08.2019
Pick up the kids daily via personal vehicle.
Organize daily enrichment activities to promote physical and mental growth
Oversaw household duties such as light housekeeping, preparing meals, and running errands when required.
Ensured a safe and nurturing space for child development.
Oversaw playtime with and without friends.
Assisted with hygiene such as bathing and using the restroom.
Education
Bachelor of Arts - Psychology
Hawaii Pacific University
Honolulu, HI
08.2023
High School Diploma -
Rampart High School
Colorado Springs, CO
05.2019
Skills
Colorado Shines Level 2. Proficient in team leadership and collaboration, including creative issue resolution and complaint handling. Skilled in building customer loyalty and trust by understanding their needs and delivering courteous service. Proficient in data entry and customer account management while maintaining a professional demeanor under pressure. Experienced in multitasking, and prioritizing tasks. Trained in de-escalation techniques and effective verbal and written communication.