MICHAEL ROMAN
Denver
Summary
Dedicated sales and customer service professional with extensive experience in Learning & Development industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Senior Enrollment Specialist
2U
04.2021 - Current
- For Northwestern University's Masters of Arts in Counseling, performs student acquisition and onboarding for the Masters of Arts in Counseling at Northwestern University.
- As an individual contributor, responsible for over $40 million in revenue, regularly exceeding targeted goals securing $2-4 million in quarterly revenue.
- Guides student onboarding. Tasks and responsibilities including finalizing enrollment contracts, completing background checks, creating student accounts, planning and managing on-time registration, tracking and accounting for risk through add-drop period.
- Engages regularly with university partners and faculty members to create new or update existing tools that enhance student comprehension and preparation.
- Collaboration with students and faculty create content, webinars, discussions, and other opportunities for knowledge sharing within the counseling community at Northwestern.
- Utilizes data analytics to measure and reach student engagement efforts, implementing data-driven improvements which enhance program effectiveness.
- Identifies high-level team and student concerns, promotes positive outcomes that meet internal and external needs.
- Design and lead internal team training and continued learning sessions, leveraging my experience to mentor new team members.
Enrollment Specialist
2U
03.2018 - 04.2021
- First enrollment specialist hired to launch and manage Baylor University's Masters of Public Health program.
- Developed crucial onboarding materials for new team members, crafted applicant engagement visualizations, and formed essential admissions protocols.
- Consistently achieved or surpassed recruitment targets, 150% of the annual goal in 2020 as an independent contributor.
- Guided students to reach attainable academic and professional goals, demonstrating a commitment to student success.
Sales and Customer Service Associate
HomeAdvisor
08.2017 - 03.2018
- B2B Sales Account Executive specializing in contracting and home improvement services.
- Consulted with new businesses and closed contract agreements.
- Customer service and support, cultivating meaningful connections to fulfill customers' business objectives.
Sales Manager
Optimum Marketing Partners
05.2014 - 08.2017
- Managed hiring, training, and coaching efforts for sales representatives catering to Direct Wines clients.
- Guided employee skill development in objection handling, customer rapport, and lead conversion.
- Oversaw a sales team of thirty representatives, fostering a community of positive engagement with a focus on achieving metrics and individual mentorship.
- Utilized Cloud9 CRM software to compute daily sales statistics for company leadership and to formulate innovative outreach strategies.
- Demonstrated exceptional lead conversion, customer success, and consistently high net promoter scores.
Education
BA - Psychology, Philosophy
Penn State University
01-2017
Skills
- Pipeline Management
- Customer Retention
- Escalation Management
- Salesforce Workflow
- Forecast Accuracy
- Self-Directed Learning
- Feedback Uptake
- Adaptability
- Process Improvement
- Stakeholder Management
Websites
Timeline
Senior Enrollment Specialist
2U
04.2021 - Current
Enrollment Specialist
2U
03.2018 - 04.2021
Sales and Customer Service Associate
HomeAdvisor
08.2017 - 03.2018
Sales Manager
Optimum Marketing Partners
05.2014 - 08.2017
BA - Psychology, Philosophy
Penn State University