Hi, I’m
Morgan Kinser
Scottsville,KY
Summary
Versatile professional with history of building customer satisfaction and loyalty by delivering top-notch support and service. Talented in troubleshooting problems with excellent analytical and critical thinking skills. Experienced in optimizing productivity, efficiency and service quality across various working environments.
Overview
10
years of professional experience
Work History
US Bank NA
Card Customer Service Advisor
01.2023 - Current
Job overview
- Help 65-80 customers daily with positive attitude and focus on customer satisfaction
- De-escalate situations involving dissatisfied customers, offering patience, assistance and support
- Explain charges, fees, terms of sales and service agreements to customers daily
- Monitor metrics and develop actionable insights to improve efficiency and performance
- Respond to customer needs through competent customer service and prompt problem-solving
- Resolve concerns with products or services to help with retention and drive sales
- Guide customers through troubleshooting, navigating company website/mobile app or sing products or services digital tools.
R&R Pools of Middle Tennessee, LLC
Office Manager
07.2021 - 01.2023
Job overview
- Used QuickBooks to compose estimates and invoices, log expenses and track profit/expense on construction projects
- Ensured all employee time sheets are correct and run weekly payroll
- Maintained and coordinate business expenses
- Maintained office filing and storage systems, Type documents and correspondence, Maintain and coordinate business expenses, Open and close office at designated times
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Bluegrass Check Advance
Office Manager
05.2018 - 07.2021
Job overview
- Generated, managed and updated accounts and reports for company database
- Coached new hires on company processes while managing employees to achieve maximum production
- Created and updated records and files to maintain document compliance
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
Kroger Pharmacy
Pharmacy Technician
02.2016 - 05.2018
Job overview
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality
- Resolved non-routine issues like third-party billing, computer system and customer service issues
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
State Farm, Amanda Gossett
Insurance Account Representative
01.2013 - 01.2015
Job overview
- Average 50-100 calls for possible prospects each day
- Responsible for selling property, casualty, and life insurance
- Responsible for selling various bank products including loans, checking accounts, and savings accounts
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals
- Calculated premiums and established payment methods for sales
- Conducted annual reviews of existing policies to update information
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
- Remained impartial in order to advise clients based on circumstances.
Education
Western Kentucky University
Bachelor of Science from Biology
2021
Southcentral Kentucky Community And Technical College KYBowling Green
Associate's Degree Science
2016
Skills
- Documentation expertise
- Clear oral/written communication
- Excellent multi-tasking ability
- Payroll and budgeting
- Bookkeeping
- Clerical support
- Interdepartmental Collaboration
- Adherence to high customer service standards
Timeline
Card Customer Service Advisor
US Bank NA
01.2023 - Current
Office Manager
R&R Pools of Middle Tennessee, LLC
07.2021 - 01.2023
Office Manager
Bluegrass Check Advance
05.2018 - 07.2021
Pharmacy Technician
Kroger Pharmacy
02.2016 - 05.2018
Insurance Account Representative
State Farm, Amanda Gossett
01.2013 - 01.2015
Western Kentucky University
Bachelor of Science from Biology
Southcentral Kentucky Community And Technical College KY
Associate's Degree Science
Similar Profiles
Mayra CallesMayra Calles
Fraud Analyst at US Bank NAFraud Analyst at US Bank NA
Lonna L SchindlerLonna L Schindler
VP Digital/Systems and ISS/Cybersecurity Risk at US Bank NAVP Digital/Systems and ISS/Cybersecurity Risk at US Bank NA
Daisy ParksDaisy Parks
Payment Solutions Market Manager at US Bank NAPayment Solutions Market Manager at US Bank NA