Morgann Gross
Denver,CO
Summary
Busser and former Barista with three years of experience working with restaurant teammates. Highly skilled at cleaning and organizing while addressing customer concerns with speed, accuracy and professionalism. Committed to customer satisfaction to resolve complex issues and win customer loyalty.
Overview
2
2
years of professional experience
Work History
Backwait/Restaurant Busser
Jax Fish House
04.2023 - 08.2023
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Reset used tables within prescribed timeframes to expedite turnover and increase available dining room space.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Provided respectful and courteous bussing services while operating within active dining rooms.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
Barista
Starbucks
12.2021 - 03.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Used POS system to accurately enter orders and process payments.
Server
Misaki Sushi
04.2021 - 10.2021
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
Education
High School Diploma -
Denver East High School
1600 City Park Esplanade, Denver, CO 8020605.2023
Skills
- Guest Relations
- Serve Customers
- Mobile Devices
- Cleaning and Sanitizing
- Complaint Handling
- Floor Cleaning
- Server Support
- Merchandise Carrying
- Customer Transactions
- High-Volume Environments
- Communications Strategies
Timeline
Backwait/Restaurant Busser
Jax Fish House
04.2023 - 08.2023
Barista
Starbucks
12.2021 - 03.2023
Server
Misaki Sushi
04.2021 - 10.2021
High School Diploma -
Denver East High School
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