MORGAN THOMSON
Dacono
Summary
Enthusiastic and reliable professional dedicated to delivering outstanding customer service and crafting unforgettable dining experiences for guests. Strong ability to anticipate customer needs, address complaints, and resolve issues promptly and effectively. Thrives in high-pressure situations and fast-paced environments while maintaining a focused and positive attitude.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server/Bartender
Rocky Mountain Catering
06.2024 - Current
- As a Wedding Bartender, I provided exceptional guest service by greeting and serving drinks with a friendly, professional demeanor during cocktail hour, dinner, and dancing
- I crafted a variety of alcoholic and non-alcoholic beverages, including specialty cocktails, while adhering to clients' preferences and event themes
- I managed bar setup, cleanup, and inventory, ensured smooth coordination with event planners and staff, and maintained a clean and efficient service area
Server/Bartender
The Pines at Genesee
09.2015 - 10.2023
- Provided friendly, courteous service to create memorable moments for guests.
- Arranged linens and table settings according to seating plan and event theme.
- Loaded and unloaded tableware, catering supplies and meals to and from catering vehicles to comply with catering logistics.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Created attractive bar displays by strategically arranging bottles and glasses.
Server
Firebirds Steakhouse
06.2022 - 03.2023
- I provided exceptional customer service by greeting guests, offering menu recommendations, and ensuring a memorable dining experience in a fast-paced environment
- With expert knowledge of steak cuts, cooking temperatures, and wine pairings, I delivered accurate orders and upsold premium menu items
- I collaborated closely with kitchen and bar staff to ensure timely and correct order fulfillment, while also monitoring guest satisfaction and addressing any concerns
- Additionally, I handled cash and credit transactions, maintained a clean dining area, and adhered to food safety standards to ensure quality service
Server
Nono's Cafe
06.2022 - 03.2023
- As a Server at a family-owned Cajun restaurant, I delivered friendly, attentive service, offered menu recommendations, and ensured all dishes were served promptly and accurately
- My focus was on creating a welcoming, family-friendly atmosphere and ensuring guests left satisfied
Education
BACHELOR OF FINE ARTS -
COLORADO STATE UNIVERSITY
09.2016
Skills
- Team collaboration
- Dining customer service
- Upselling techniques
- Multitasking and organization
- Strong work ethic
- Attention to detail
- Computer skills
Certification
- TIPS (Training for Intervention ProcedureS) Certification - Health Communications, Inc.
Timeline
Server/Bartender
Rocky Mountain Catering
06.2024 - Current
Server
Firebirds Steakhouse
06.2022 - 03.2023
Server
Nono's Cafe
06.2022 - 03.2023
Server/Bartender
The Pines at Genesee
09.2015 - 10.2023
BACHELOR OF FINE ARTS -
COLORADO STATE UNIVERSITY
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