Morgan Murray
Castle Rock,CO
Summary
Professional hospitality leader with substantial experience in high-volume establishments. Skilled in delivering exceptional customer service, managing team collaboration, and ensuring seamless operations. Strong emphasis on adaptability and reliability, consistently aligning with organizational goals and enhancing guest satisfaction. Proven ability to train and lead staff while maintaining high standards in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Black Apron (Lead Server)
First Watch
07.2021 - Current
- Supervise and train team members to enhance service quality and efficiency.
- Implement operational improvements to streamline workflow and increase customer satisfaction.
- Resolve customer concerns promptly, fostering positive dining experiences and loyalty.
- Facilitate team meetings to discuss performance, share feedback, and promote a cohesive work culture.
Shift Leader
Chick-Fil-A
06.2020 - 06.2021
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Fostered positive work environment, leading to higher employee morale and reduced turnover.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service delivery.
Shift Leader
Chick-fil-A
02.2018 - 06.2021
- Supervised daily operations to ensure adherence to company policies and procedures.
- Monitored inventory levels, facilitating timely restocking and minimizing shortages.
- Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Planned and executed promotions and special events in close collaboration with management.
Education
High School Diploma -
Texas Connections
Austin TX05.2020
CNA Licence - Certified Nursing Assistant
Arapahoe Community College
Littleton, CO12-2025
Skills
- Problem-solving
- Attention to detail
- Team leadership
- Positive and friendly attitude
- Exceptional communication
- Organization and efficiency
- Critical thinking
- Task delegation
Timeline
Black Apron (Lead Server)
First Watch
07.2021 - Current
Shift Leader
Chick-Fil-A
06.2020 - 06.2021
Shift Leader
Chick-fil-A
02.2018 - 06.2021
High School Diploma -
Texas Connections
CNA Licence - Certified Nursing Assistant
Arapahoe Community College
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