Summary
Overview
Work History
Skills
Certification
Timeline
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Morgan Hoagland

Colorado Springs,CO

Summary

Customer-focused and results-driven Food & Beverage Operations Manager with 15+ years of progressive leadership experience across fine dining, fast casual, banquets, and resort operations. Proven ability to lead diverse teams, manage complex P&Ls, and drive operational efficiency and guest satisfaction. Expertise in business operations, marketing, and financial reporting with a strong record of strategic growth and staff development.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Director of Food & Beverage

The Mining Exchange Hotel
03.2024 - Current
  • - Oversee all culinary and beverage operations within the hotel, ensuring quality, consistency, and guest satisfaction.
  • -Lowered costs within the first month to 24% for beer, 16% for liquor, and 26% for food costs.
  • - Manage budgets, control costs, and drive profitability through strategic planning and efficient operations.
  • - Hire, train, and lead staff across restaurants, bars, banquets, and room service.
  • - Collaborate with executive leadership to develop menus, maintain health and safety standards, and enhance the overall dining experience.

General Manager & Operating Partner

Kneaders Bakery & Cafe
10.2021 - 03.2024
  • - Lead day-to-day operations including bakery, pastry, retail, front-of-house, and culinary teams.
  • - Conduct monthly P&L analysis and expense reports; manage labor and control operating costs.
  • - Oversee regional catering contracts and proactively seek new business opportunities.
  • - Perform inventory audits and supervise hiring and onboarding of team members.

Food & Beverage Operations Manager

Sundance Resort
05.2017 - 10.2021
  • - Directed F&B operations at a Forbes Four-Star resort with $10M in annual revenue.
  • - Managed multiple outlets, including Foundry Grill, Deli, Owl Bar, Bear Claw, Lookout!, Banquets, and a food truck.
  • - Developed and maintained annual budgets; consistently exceeded net income targets.
  • - Implemented guest service standards through platforms like Forbes, TripAdvisor, and Unifocus.
  • - Oversaw training, staffing, and vendor relationships to ensure seamless operations.

Restaurant Manager

Sundance Resort – Foundry Grill
04.2016 - 05.2017
  • - Managed farm-to-table restaurant operations at a luxury resort.
  • - Handled staffing, training, inventory, budgeting, marketing, and guest relations.
  • - Led execution of holiday and weekly brunches, BEOs, and POS system updates.
  • -Executed monthly P&L Reviews.

Manager

Sundance Resort – Deli & Concessions
12.2010 - 04.2016
  • - Oversaw fast-casual, banquet, and dining outlets; implemented policies and training programs.
  • - Maintained financial controls via revenue/expense reporting and P&L tracking.
  • - Spearheaded product research and inventory management, driving cost efficiency.

Skills

  • - P&L Management
  • - Team Leadership & Training
  • - Ordering, Inventory & Cost Control
  • - Guest Service & Satisfaction
  • - Strategic Planning
  • - Vendor Management
  • - Budgeting & Forecasting
  • - Event & Catering Coordination
  • - POS Maintenance

Certification

  • Manager Serve Safe
  • Tips Trainer

Timeline

Director of Food & Beverage

The Mining Exchange Hotel
03.2024 - Current

General Manager & Operating Partner

Kneaders Bakery & Cafe
10.2021 - 03.2024

Food & Beverage Operations Manager

Sundance Resort
05.2017 - 10.2021

Restaurant Manager

Sundance Resort – Foundry Grill
04.2016 - 05.2017

Manager

Sundance Resort – Deli & Concessions
12.2010 - 04.2016

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Morgan Hoagland