MORGAN FEHR
Colorado Springs
Summary
Hardworking Student and team player who demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
2
2
years of professional experience
Work History
Sales Associate
Marshalls Retail Store
08.2024 - Current
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Life Guard
YMCA
06.2023 - 08.2023
- Attentively monitored swimmers to identify distress.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Monitored safety of guests in and around swimming pool.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Responded to emergency situations in a timely, efficient manner.
Barista
Ziggis
09.2022 - 03.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Used POS system to accurately enter orders and process payments.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Education
B.A. - Criminal Justice/ Psychology
University of Colorado
Colorado Springs, CO05.2027
Skills
- Excellent communication skills
- Problem-solving skills
- Upselling
- Money handling
- Guest relations
- Teamwork and collaboration
- Product recommendations
Timeline
Sales Associate
Marshalls Retail Store
08.2024 - Current
Life Guard
YMCA
06.2023 - 08.2023
Barista
Ziggis
09.2022 - 03.2023
B.A. - Criminal Justice/ Psychology
University of Colorado
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