Summary
Overview
Work History
Education
Skills
Timeline
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Morgan Day

Buena Vista

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Commcial Warehousing Inc.
04.2017 - 08.2021
  • Responded to customer requests for products, services, and company information.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Investigated and resolved accounting, service and delivery concerns.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Created order BOLs for deliveries/pick up
  • Cross-trained and backed up other customer service managers.
  • Managed timely and effective replacement of damaged or missing products.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Maintained up-to-date knowledge of product and service changes.
  • Produced monthly reports using advanced Excel spreadsheet functions.

Teller

BB&T Bank
01.2015 - 07.2015
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Processed customer transactions promptly, minimizing wait times.
  • Educated customers on use of banking website and mobile apps.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Maintained friendly and professional customer interactions.
  • Executed wire transfers, stop payments and account transfers.
  • Handled various accounting transactions.

Restaurant Waiter

Buffalo Wild Wings
01.2013 - 01.2015
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Communicated with kitchen staff to enable accurate food preparation.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Education

GED -

East Area Adult School
Auburndale, FL

Skills

  • Scheduling
  • Account updating
  • Complaint resolution
  • Business development
  • Quality control
  • Task prioritization
  • Multitasking and organization
  • Customer service
  • Microsoft office expertise
  • Problem-solving
  • Typing proficiency
  • Relationship building
  • Adaptive team player
  • Warehousing functions
  • Critical thinking

Timeline

Customer Service Representative

Commcial Warehousing Inc.
04.2017 - 08.2021

Teller

BB&T Bank
01.2015 - 07.2015

Restaurant Waiter

Buffalo Wild Wings
01.2013 - 01.2015

GED -

East Area Adult School

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Morgan Day