Summary
Overview
Work History
Education
Skills
Certification
References
References
Timeline
Generic

Morgan Cirbo

Denver

Summary

Hardworking Account Manager with a proven track record of excelling in customer service and problem-solving. Expert at communication and project planning, I consistently exceeded sales goals while fostering strong client relationships. I bring an outgoing and professional approach while maintaining detail-oriented leadership in a fast-paced environment.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Account Manager

Denver Glass Interiors
Englewood
06.2024 - Current
  • Coordinated with internal teams to ensure timely delivery and installation of glass and services to clients.
  • Utilized problem-solving skills when dealing with unhappy customers, while maintaining a high level of customer care and professionalism.
  • I took on customer escalations and diffused frustrations by providing clear and concise solutions.
  • Presented product features and advantages to potential customers during sales meetings.
  • Resolved customer complaints in a timely and courteous manner by communicating with trades.
  • Drafted quotes outlining services, costs, and benefits for prospective customers.
  • Developed and maintained relationships with key accounts to ensure customer satisfaction.
  • Managed multiple accounts simultaneously while meeting and exceeding deadlines.
  • Answered customer inquiries via phone, email, and in-person walk-ins.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Executed all glass and hardware ordering for all residential orders.
  • Coordinated with contractors and homeowners regarding repairs or improvements necessary for job completion.
  • Coordinated various job duties at once, demonstrating outstanding organization and self-management skills

Office Manager

Baron Glass
Denver
09.2019 - 01.2024
  • Oversaw all aspects of payroll administration for the workforce in a timely manner while adhering to the company payroll regulations.
  • Created and handed out job tickets everyday to each individual to layout the day.
  • Developed and managed weekly schedules a dynamic of 12 individuals while juggling various open and optimizing efficiency.
  • My ability to quickly grasp product knowledge allowed me to achieve over $100,000 in sales a month which maintaining my vital administrative responsibilities.
  • Took charge of comprehensive accounting duties using QuickBooks, accounts payable/receivable, and month-end close processes.
  • Collaborated with various trades demonstrating strong verbal skills and well as professionally written emails that led to smooth project outcome.
  • Provided attentive assistance for all walk in clients by showcasing my knowledge and expertise.
  • Managed all incoming calls on a daily basis for potential clients as well as providing support for existing clients.
  • Prepared each estimate and invoice serving at the primary contact for every client while having a proactive approach to contribute to customer satisfaction.
  • Managed the entire workflow of the business from strategic planning to execution to enhance quality at every stage.
  • Played a pivotal role as a partner to the owner, swerving at the right-hand person and actively contributing to the companies success.

Customer Care Advocate

Carvana
Tempe
01.2018 - 08.2019
  • Company Overview: Carvana, Tempe
  • Resolved customer escalations via chat/phone.
  • Handle 70+ customer interactions per day, giving detailed, personalized, friendly & polite service to ensure customer retention.
  • Trained incoming employees with inbound coaching and side by side listen ins.
  • Assisted 3 or more customers at a time; multitasking at its finest.
  • Effectively communicated to customer through Carvana.com online purchase process.
  • Became a subject matter expert on all things Carvana!
  • Maintained a 4 star QA (Quality Assurance) for 6+ months.
  • Adhered to be the number 1 advocate with the best chat metrics for over 6 months.
  • Carvana, Tempe

Teller-New Accounts Rep

FirstBank
Castle Rock
08.2016 - 01.2018
  • Create strong repertoire with customers while handling money and accounts.
  • Balance cash drawer and vault upon leaving at the end of each day.
  • Assist customers in opening new personal/business accounts.
  • Create training programs for new tellers and present these programs to our branch.
  • Promoted from teller to new account representative in less than a year.
  • Completed sales related to opening new accounts. (Ex, credit cards, safe deposit boxes, cash reserves).
  • Warmly welcomed customers and offered pleasant service during entire transaction.

Hostess-Bussing manager

Texas Roadhouse
Castle Rock
09.2015 - 05.2016
  • Greet and seat guests in a timely manner.
  • Memorized companies core values and entire menu to ensure readiness and knowledge needed to have a seamless work environment.
  • Train new employees in hosting and bussing duties.
  • Answer phones and assist guests in placing orders over the telephone.
  • Remained courteous, and calm, and detail oriented during fast paced and busy nights.

Cashier/Server

Colonna's Pizzeria
Parker
09.2014 - 08.2015
  • Receive and complete orders placed over the phone.
  • Served customers on a walk-in basis.
  • Properly bus tables after customers are finished with their experience.
  • Took initiative to complete extra cleaning task on down time.
  • Communicated clearly with coworks and management.
  • Cross-trained and coordinated scheduling with team members to ensure seamless service.

Line Cook-Server

Granelli's Pizzeria
Parker
05.2013 - 08.2014
  • Prepared sandwiches, appetizers and pasta dishes up to restaurant and customer standard.
  • Placed orders over the phone with proper detail.
  • Assisted walk-in customers with placing orders.
  • Handled currency and credit transactions quickly and accurately.
  • Practiced active listening while completing food orders being brought to my line.
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Served as a jack of all trades. Washed dishes, made pizza, served customer in dining room, took phone orders, trained new hires!

Education

High School Diploma -

LEGEND HIGH SCHOOL
Parker, CO
05.2016

Skills

  • Detail-oriented
  • Problem solver
  • People person
  • Customer service
  • SolidWorks, Excel, Word, Bluebeam, etc
  • QuickBooks
  • Project Planning
  • Time management
  • Quality assurance
  • Construction estimating
  • Sales
  • Data entry
  • Phone etiquette
  • Computer skills
  • Basic math
  • Organizational skills
  • Professional email etiquette
  • Account management
  • Vendor management
  • Goals and performance
  • Supervising experience
  • Communication skills
  • Analysis skills
  • Prioritizing workflows
  • Strong lead development skills
  • Customer rapport
  • English

Certification

Driver's License, 10/01/21, 05/31/26

References

  • Bobby Baron, 720-298-0943, bobby@baronglass.com
  • Ken Gray, 303-660-0121, grayconstinc@aol.com

References

References available upon request.

Timeline

Account Manager

Denver Glass Interiors
06.2024 - Current

Office Manager

Baron Glass
09.2019 - 01.2024

Customer Care Advocate

Carvana
01.2018 - 08.2019

Teller-New Accounts Rep

FirstBank
08.2016 - 01.2018

Hostess-Bussing manager

Texas Roadhouse
09.2015 - 05.2016

Cashier/Server

Colonna's Pizzeria
09.2014 - 08.2015

Line Cook-Server

Granelli's Pizzeria
05.2013 - 08.2014

High School Diploma -

LEGEND HIGH SCHOOL

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