Morgan Bickel
Loveland
Summary
Professional client service expert with history of enhancing customer experiences. Recognized for efficient problem resolution and maintaining high standard of client satisfaction. Focused on teamwork and achieving results, adaptable to changing needs, and skilled in communication and conflict resolution.
Overview
8
8
years of professional experience
Work History
Client Care Representative/CCR Lead
Homestead Animal Hospital
06.2022 - 03.2024
- Scheduled preventative appointments, sick exams, treatment appointments, day patient drop offs, rechecks, surgeries
- Received incoming calls, use the pet portal and clinic app, weave for text message interactions while responding promptly
- Prepared to receive appointments be having prior records, new client forms, client agreements, consent forms, AMA’s, estimates, payment agreements, etc
- Checked clients in, in a professional friendly manner, check out clients
- Requested prescription refills to medical support staff
- Collected lab specimens
- Updated client records
- Performed clerical duties such as collecting/distributing mail, organizing the desk, using the fax and printer efficiently, scan and shred, checked voicemails
- Assured all financial obligations are met by the owner
- Explained invoices to owners if needed and send when necessary and close invoices
- Ran reports at the end of the shift
- Made next day surgery cards and day sheets
- Made sure patients are up to date on bloodwork and a yearly exam
- Checked surgery estimates
- Handled sympathy cards
- Resolved customer complaints and problems calmly and effectively
Customer Service Representative
Veterinary Center of Parker
07.2019 - 06.2022
- Scheduled wellness visits, technician appointments, surgeries, etc
- Billed clients that used our services with all different kinds of forms of payment methods
- Managed animal and client charts and information
- Went through the customer service representative task board throughout the day
- Updated clients on wellness reports and set up wellness payment plans
- Resolved customer complaints and problems calmly and effectively
- Updated client records
- Checked all invoices when they were closed and emailed invoices if needed
Veterinary Assistant/Receptionist
Roundhill Vet Hospital
10.2018 - 07.2019
- Provided patient restraint during procedures and examinations
- Cleaned and maintained the surgical room in preparation for procedures and prepared instruments and medications as directed by veterinary personnel
- Provided assistance during radiology procedures
- Responsible for injecting vaccines and performing bandage changes
- Responsible for making appointments and handling payment methods
- Maintained patient records with confidentiality
Veterinary Assistant/Receptionist
Concord Vet Hospital
10.2015 - 12.2018
- Greeted patients and their owners as they arrive and showed them to an exam room
- Provided patient restraint during procedures and examinations
- Cleaned and maintained the surgical room in preparation for procedures and prepared instruments and medications as directed by veterinary personnel
- Provided assistance during radiology procedures
- Responsible for injecting vaccines and performing bandage changes
- Responsible for making appointments and handling payment methods
- Maintained patient records with confidentiality
Education
Bachelor of Arts - Political Science
University of San Francisco
San Francisco, CA09-2013
Skills
- Multiple Software Systems
- Customer service skills
- Organizational skills
- Manage administrative tasks
- Patient education
- Computer literacy
- Medical terminology
- Team supervision
- Scheduling
- Documentation
- Time management
- Money handling
- Conflict resolution
Education Skills
- Continuing education online articles and videos
- SPN front desk exceptional client skills interactive course
- Multiple Software Systems
- Customer service skills
- Manage administrative tasks
- Computer literacy
Timeline
Client Care Representative/CCR Lead
Homestead Animal Hospital
06.2022 - 03.2024
Customer Service Representative
Veterinary Center of Parker
07.2019 - 06.2022
Veterinary Assistant/Receptionist
Roundhill Vet Hospital
10.2018 - 07.2019
Veterinary Assistant/Receptionist
Concord Vet Hospital
10.2015 - 12.2018
Bachelor of Arts - Political Science
University of San Francisco
Similar Profiles
Avery WhitesittAvery Whitesitt
Animal Care Assistant at Homestead Animal HealthAnimal Care Assistant at Homestead Animal Health
Nora DuranNora Duran
Patient Care Technician/ Clinical Partner/CNA at South Miami Hospital and Homestead HospitalPatient Care Technician/ Clinical Partner/CNA at South Miami Hospital and Homestead Hospital
Mayra CardozaMayra Cardoza
Preop, PACU II, Endoscopy, Wound Care, Charge RN at Homestead HospitalPreop, PACU II, Endoscopy, Wound Care, Charge RN at Homestead Hospital
Kaleigh SmithKaleigh Smith
Student Nurse: Co-op at UC HealthStudent Nurse: Co-op at UC Health
Nicole SharbonoNicole Sharbono
Production Worker at Colorado Timing SystemsProduction Worker at Colorado Timing Systems