Montana Russell
Pueblo
Summary
Dynamic Communications Technician with proven expertise at the Colorado Department of Public Safety, excelling in emergency call response and incident documentation. Recognized for effective communication and problem-solving abilities, ensuring timely project completion and accurate records management. Adept at prioritizing calls and monitoring unit status in high-pressure situations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Communications Technician
Colorado Department Of Public Safety
08.2022 - Current
- Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hours calls for departments within a city.
- Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
- Operate the Incident Command/Integrated Command Systems (ICS) in order to record details of calls, dispatches, and messages.
- Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.
- Utilize Computer Aided Dispatch System, and contact emergency response field units to determine emergency units available for dispatch.
- Receive and disseminate all requests for emergency services such as 911 calls, suicide, homicide, assaults, domestic disputes, drunk drivers, reports of road rage, motor vehicle accidents, motorists in need of assistance.
- Operate designated camera systems, operate radio consoles, and computer terminals to receive, record, and transmit police and other emergency services communication.
- Interview callers’ request for emergency services, comprehend, analyze and determine the appropriate level of response.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
Auction Clerk
Top Bid Auction House
01.2017 - 08.2022
- Monitored auction sales
- Tracked sales prices and customer purchases
- Utilized office management software to record and track customer information.
- Input data into spreadsheets and databases.
- Paid attention to detail while completing assignments.
Education
Bachelor of Science - Mathematics
Colorado State University-Pueblo
Pueblo, CO05-2022
Skills
- Timely project completion
- Unit status monitoring
- Emergency call response
- Highly effective communication
- Information gathering
- Law enforcement policies
- Records management
- Radio traffic monitoring
- Incident documentation
- Call prioritization
- Stress tolerance
- Problem-solving abilities
Accomplishments
Successfully trained two dispatchers and guided them through on the job training.
Trained 6 dispatchers through multiple classrooms covering policies, geography, and customer service
Certification
- Certified Communications Training Officer, Colorado State Patrol - 2024-2026
Timeline
Communications Technician
Colorado Department Of Public Safety
08.2022 - Current
Auction Clerk
Top Bid Auction House
01.2017 - 08.2022
Bachelor of Science - Mathematics
Colorado State University-Pueblo